SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
tutto bene
Súper muy buen producto
Беру не первый раз, жилетка зачетная , пошита качественно, продавца рекомендую
buen producto, muy bonito, bien terminado buenos materiales, se ajusta bien a las tallas de la tabla para guiarse
excelente producto, mucho mejor de lo que se miraba
taglia M giusto peso 71kg altezza 1,74
een degelijk jasje en snelle levering
мой рост 180 вес 80 взял размер L, подошла отлично
ottimi veramente
Buen precio y calidad por detrás tiene respiraderos, se pliega fácilmente para meter en el bolsillo. Para temporada de primavera verano. Llega sin bolsa
Parfait 🤩
muy bonita el chaleco cortavientos, es la segunda que compro
По размер жилетка подошла, качество тоже хорошее, единственный минус - немного тесновато в месте горла
wszystko ok
за свои деньги - отлично. уже вторая по счету. первую порвал когда упал. на рост 178 и вес ~90кг размер отличный из минусов, быстро отрываются светоотражающие полоски
Kurteczka taka jaką chciałem. siateczka z tyłu odprowadza ciepło. Odblaski widoczne kieszonka ok. polecam
Excelente, protege y no pesa, fácil de guardar en ruta cuando ya no se necesita
Сначала даже немного расстроился. Выдали маленький конвертик. Подумал, что ошиблись. Но нет. Очень тонкая ткань, почти просвечивается, сзади сетка и карман. Оказалось, ткань очень плотная, воздух почти не пропускает (попробовал ртом продуть). Вес 100 гр. Однако, это именно то, что было нужно, грудь не продувает, спина не потеет. Стоит своих денег 1028 р Размер XL на мой 50 (177см - 85кг) в самый раз. Края рукавов и низ обшиты резиночками.
Good quality
lo recomiendo, muy bueno, la talla siempre debe ser una menos para que ajuste bien
buena combinación de materiales, el bolsillo con cremallera muy útil
muy bueno
excelente
llego en buen estado y en el tiempo estimado.. al tacto se siente de buen material.. falta la durabilidad al usarlo.
very good produkt