SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
product arrived tested ok thanks
Carga bien
Superschnell angekommen. Danke,
devo provarlo se funziona pvi farò sapere
parfait
Básico
Ware wie beschrieben, gern wieder.
Okido
El producto es tal y como se describe
보조배터리 충전잘됨 단점 오래걸림
Muy satisfecho con el artículo que es realmente práctico y se corresponde totalmente con fotos y descripción. Excelente precio, aún mejor gracias a un magnífico descuento, y excelente relación calidad / precio. He quedado muy contento con la compra. El envío llegó en aproximadamente una semana, perfectamente embalado y protegido, así que llegó intacto.
buen producto, si carga, se ve bien y de buen material, cumple con su funcion, lo recomiendo
Buon prodotto che consiglio.Gracie
compre dos modelos distintos. uno grande (este) y otro pequeño. ideales para cargas de pequeños aparatos (auriculares, bombillas usb, luces led) como indico en otra reseña con poco sol carga, pero evidentemente menos, cuando le da el sol directo se nota. este lo he probado con una tira de luces led de 5 metros y lo ha encendido antes incluso de que le diera el sol directamente (aunque no con toda la potencia de las luces) al darle el sol directamente las luces se encendieron a toda potencia. asi que lo recomiendo. llego varios dias antes. ahora estoy probando de cargar unos auriculares de mas potencia. ya indicare lo que ha tardado en cargar ya que no hay mucho sol.
lädt schon aber nicht das gelbe vom ei aber für den preis
Très petit et je ne prends pas de risque
Małe to. Owszem nadaje się do podładowania smartfonu ale cudów proszę się nie spodziewać mnie ładował 1% około 40 minut. Więc bedąc gdzieś na biwaku bez dostępu do gniazdka to może być jakieś rozwiązanie.
Se aprecia un ligero daño en el panel y está curvo, pero se consiguen 6v en pleno sol
Ok
superschnelle und gute Lieferung
ok.
The Solar panel charges fast. must be in direct sun for good charging. It was a gift to a friend. Highly recommend.
Works well and provides enough power for a small USB fan. Good when sitting outside. Not sure if it's a full 5 watts, but it is enough to power the fan I have
The contents of the shipment were as described.
Dotarł w całości, ale jeszcze nie testowałem.