SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
estos suéter son muy bonitos, ya los tengo en varios colores
I’m 1.68m and 60Kg and L fits perfectly
Expectacular la tela
Excelente produto, um ótimo custo benefício, qualidade muito boa, recomendo muito a compra desse produto.
Excelente produto, um ótimo custo benefício, qualidade muito boa, recomendo muito a compra desse produto.
Es muy hermoso la tela es espectacular el diseño es mas bien pequeño pedir una talla más pero es divino
This thing is really solid and well-made. I'm impressed with the materials they used. It feels like it's going to last for ages. Definitely got my money's worth with this purchase. So happy with how it turned out.
La verdad es que estoy muy gratamente sorprendida con la relación calidad precio de éste artículo...
PERFEITA! Tecido muito bom, cor maravilhosa e fica coladinha no corpo. Vale MUITO a pena
Брала L на рост 178 и вес 63 кг . Немного коротко но пойдет под куртку или ветровку , очень очень приятная и сшита замечательно
Very fast delivery only took 6 days! Also I ordered a size smaller because i wanted it to be very snatching but it ended up being the perfect size as the material is very stretchy. I don’t recommend sizing up as most people are saying as this material is stretchy so you will most likely fit your normal size or even smaller. It looks very good too.
blusa linda, material muito bom e ela é bem acabada aconselho comprar um número maior que o habitual
בד איכותי נמתח לקחתי מידה מדיוק כאשר בדרך כלל לוקחת סמול יושב יפה על הגוף צמוד
es preciosa, largo ideal, ni mucho ni poco, ajustada, pero comoda, la tela es cómoda y elástica, muy buena calidad
This is very high-quality in an excellent view and I absolutely love it however, it’s Asian sizing I got a medium and it’s really small and I normally wear a small and the arms are too short if I put the keyhole in there
Eu amei !! Tecido , material tamanho perfeito
buen producto recomiendo ooo9oooooooopo ooooooooooooo ooooooooooooo ooooooooooooo ooooooooooooo ooooooooooooo ooooooooooooo
me gustaría comprar más me gustó mucho lo recomiendo en llegó bastante tarde pero bien está genial
Super bluza, elastyczny materiał, który dopasowuje się do sylwetki, taliowana, optycznie wyszczuplająca
amazing fit and good quality
A blusa é perfeita!!! Quero uma de cada cor! ❤️ entrega super rápida!!
Increíble calidad lo compré en todos los colores disponibles
me ha encantado, tejido delgado, bien cosido, talla proporcionada
Bluza pięknie się prezentuje, dopasowuje do figury i ją optycznie modeluje, ponieważ jest taliowana. Materiał miły, elastyczny, bardzo wygodny.
Lindo material y color, llego rápido color igual a la descripción