SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ótima, malha grossa esquenta bem 💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨
Tecido perfeito, muito linda, tamanho M ficou perfeita em mim. Normalmente uso M mesmo
Great material and has very good stretch. Love the holes for the thumb!
Simplemente me encantan, los pedí ya en tres colores distintos y son hermosos. Me gustaría que tuvieran más colores en este mismo modelo ya que hay unos parecidos de otros vendedores pero no exactamente iguales y se ven de menor calidad, los de este vendedor están geniales. Mi única queja es que la talla es demasiado reducida así que alguien que no se fije puede tomar mal su talla, yo suelo ser S de la parte superior y me tengo que pedir este producto en talla L. Son súper elasticados de ese típico material sintético. No transparentan. El color beige en la foto del vendedor se ve más amarillento pero en persona es como un blanco invierno lo cual me encanta porque es mucho más lindo a mi gusto y más fácil de combinar. El color lila es hermoso, lila pastel bien conseguido
Полностью соответствует описанию. Доставка была быстрой. Благодарю. Рекомендую.
Это просто суперовская штука мягенькая приятная
Perfecta, muy cómoda, elegí talla S y tengo de cintura 63cm y pecho 90cm
Me gustó mucho este producto. Llegó rapidito, bien empacado y en perfectas condiciones. La calidad es mejor de lo que esperaba, el material se siente cómodo y la talla me quedó perfecta. El color es igual a las fotos y el diseño está muy bonito. Estoy muy satisfecha con mi compra y lo recomiendo.
Es bellísima!ya había pedido antes,quiero todos los colores,este bolos es súper lindo,es más como un lila pero hermoso! Es ajustado y hace una linda figura,recomiendo al mil y gracias al vendedor,superó todo y además lo envío súper rápido y llegó como en 15 días 😍😍
Excelente calidad. Muy bonita , tejido perfecto . Volveria a comprar
Amei a jaqueta, muito boa a qualidade ela é linda e super confortável
Qualidade incrível. Tenho 1,64 de altura e peso 55kg, esse tamanho serviu perfeitamente. Já quero um de cada cor 🤩
jaqueta muito boa, produto de alta qualidade bem costurada e com um ótimo caimento no corpo. minha filha gostou muito. eu recomendo
размер S отлично сел на xs,кофта очень красивая, материал прохладный,не плотный,сидит по фигуре
Vale muito a pena! Chegou rápido no RJ, menos de 2 semanas, paguei mais barato com descontos e a qualidade me surpreendeu muito, pois aqui tá na faixa de 90 a 110 reais. Comprarei mais vezes de outras cores. Peguei tamanho L, mas uso M no Brasil. Queria que ficasse mais soltinho pro caso de usar ele aberto.
Honestamente estoy súper sorprendida. Conseguí este poleron con monedas así que me salió bastante económico y no esperaba una gran calidad pero está súper bien por el precio. No es Delgado en exceso aunque por supuesto no es la misma calidad que uno de marca conocida, pero de verdad vale la pena sobre todo si lo pillas en oferta. Me lo pediré en más colores. Yo soy talla s habitualmente y me lo pediré en L, me quedó perfecto
It is a great jacket and the quality is amazing
erg goede kwaliteit, maar let goed op de maten, valt wel klein. ik heb normaal s/m en heb een l genomen. super snelle levering
Очень красивая. Полностью соответствует описанию. Доставка была быстрой. Я очень довольна. Благодарю. Рекомендую.
Jaqueta maravilhosa, ótima qualidade. visto 38/40 1,63cm 62kg peguei o tamanho L gostei tanto q ja comprei mais 2
гарна кофта за свою ціну. на параметри ог90 от68 розмір м якраз, але якщо параметри трішки більше краще брати l. кофта розрахована не на високих дівчат. я 1,68 м і вона мені вже короткувата в рукавах.
Удобная и красивая спортивная кофта, рекомендую к покупке 👍
calidad
Muito linda , confortável e o tecido estica bastante.
blusa de ótima qualidade, bem costurada com um bom acabamento, minha filha gostou bastante. Eu recomendo a loja e o vendedor.