SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Article super intéressant je suis contente de mon achat je recommande fortement la veste . Elle correspond parfaitement à la description.
מושלם. איכותי ויפה. מעיל ברמה גבוהה מאוד. המידות גדולות מומלץ להזמין מידה פחות.
פשוט שלמות! זהה לזארה! יכולתי לקחת אפילו xs אבל זה יפה שזה מגיע קצת רחב
מעולה איכותי בד טוב ומגיע ארוז טוב ושמור!! אהבתי מאוד ואזמין עוד צבעים בהמשך איכות טובה ומשלוח מהיר ונגיש
куртка супер. берите на размер меньше. я довольна🥰
Excelente producto la amo me encanta no le pide nada a la de Zara recomiendo mucho esta chamarra
I bought a size M, and it fits large. I recommend going a size down. Overall, great jacket—same as Z store. I love it.
very beautiful
es muy linda, lastimosamente venía con un detalle en la parte interna.. es más brillante q la de zara pero nada q envidiar.. me gusta usar ropa oversize, generalmente soy S y pido M, pero esta vez la S me quedó como me gusta.. así q si te gusta más ajustado pide una talla menos, si te gusta oversize pide tu talla.
La qualité est super un très bon dupe tout est bien prenez votre taille
Amazing! Just like Zara
Superó mis expectativas! Envio rapido y calidad igual que Zara!
Amazing!!
מושלם ואיכותי !! ממליצה מאוד !!!
It looks nice, but it’s far from being one-to-one with ZARA. ZARA uses a much denser material, and the leather looks more expensive. You can even wear it in winter and feel fine. This jacket, on the other hand, is more of a spring-summer piece — very thin and it doesn’t hold its shape at all.
Excellent c’est exactement la même que Zara . La livraison est ultra rapide . Très bon achat je vais le recommander en rouge bordeaux.
Je suis très contente du produit vraiment, je recommande fortement cette veste
Great jacket, soft leather and has structure, looks good.
Good
prachtige jas van soepel pu leer. supersnelle verzending, had hem binnen 5 dagen binnen. Heel blij mee.
Es super similar a la de Zara increíble el tejido, queda bastante oversize ( en mi caso me queda un pelín larga de mangas, pero las subes un poco y queda super bien ) le da todo el estilo a la prenda 🖤
J’ai reçu la veste, c’est la même que celle de Zara. Allez y les yeux fermées, pourtant j’ai essayé celle de Zara aussi c’est vrmt la même au niveau de la qualité. Prenez la les yeux fermés, 1 taille en dessous de votre taille, je fais du M j’ai pris en S.
איכותי מאד, צבע מהמם! אהבתי מאד
Parfait comme sur la photo prendre une en dessous j’ai pris un S alors que fait du M
La veste est canon ! J’adore ! Par rapport à Zara elle est plus légère mais moi je préfère.