SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
한국 사이즈 36입는데 L사이즈 주문했는데 딱 맞음 사이트 사이즈보다 팬티 사이즈 많이 큼
배좀 나오고, 알리 헬로우 팬티는 4XL가 보통 105, 이 제픔은 2XL가 딱 적당한거 같아요. 가성비 좋습니다
좋아요?잘받음
conforme , bonne taille, livraison dans les temps 👍 Merci
170 66키로인데 너무 큰사이즈 주문했습니다. 다른 중국제품에 준했던게 패착.
빠른배송~~아주아주 좋아요 굿 굿 굿 아주아주 좋아요 좋아요 굿 강추합니다 아주아주 아주아주 굿 굿 강추합니다 감사합니다 최고입니다
très bonne qualité. j'ai commandé 2xl , je fais 1,80 pour 90kg ( pas de muscles 🤣) parfait
후기 보고 한치수 업 XL구매 했다가 낭패 보고 다시 L사이즈로 재구매 정사이즈로 가세요.걸레 10장(XL) 팬티 10장(L)생겨서 기분 좋습니다.
ЛК!
한국싸이즈가 아니고 미국싸이즈 입니다.두치수작게해야 맞어요
후기에 어떤 아줌마가 사이즈 업했더니 아들 딱 맞다고 해서 사이즈 업했더니.사각팬티가 됐음.아 진짜 미치겠네.그것 말고는 가격대비 좋습니다.아 내 팬티.
zum 2. mal gekauft tip top
tallan bien y son mui camodos
envio rapido buen material
Todo perfecto. A+++
Super verpackt, schnell geliefert.. Supi
좀 커서 한사이즈 작은거로 또 시켜야것네.
황금 팬티 완전 섹시하네요 품질도 굿 가성비 최고네요 뱃살 많으신분 XXL 하시길
really good value for money highly recommend
beun productos
빠른배송 좋아요
excellent
Schöne Optik und gute Passform
잘 받았습니다 감사합니다
포장상태가 마음에 안들었지만 나름 만족. 시원함