SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ótima bolsa… muito grande e resistente! Top
별로 기대는 안하고 샀는데 천도 두껍고 아주 튼튼합니다. 지퍼도 허접한게 아니라 내구성 두꺼운 지퍼라 부드럽게 작동합니다. 포켓도 사방에 둘러 가면서 있어서 넣을곳이 많고 평소엔 눕혀 놓고 쓰다가 이동시에만 배낭 처럼 쓰는게 좋을듯합니다
Come descrizione la borsa è ben fatta, le cerniere fatte bene
מעולה !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ottimo prodotto
너무 만족합니다
al momento funziona perfettamente.
As a massage therapist, this is the best backpack I've found for carrying large rollers, towels, and blankets for my sessions. The backpack is very sturdy, and the shoulder strap attachments are reinforced with extra red stitching. Very practical detail: the main compartment opens from the back side, not the outside, so nothing can open or fall out while I'm also carrying a massage table in my hands. Before this I bought another backpack from a different brand and returned it, but this one is definitely staying with me. I'm sure I'll order another one in the future, not for work but for traveling, because it's also perfect as a travel bag. Highly recommend this product and seller!
Super torba . Pojemna i dobrze wykonana .
супер
굿입니다
Pacco arrivato nei tempi previsti, la borsa si presenta di buona fattura, interno impermeabile, tantissime tasche laterali e comodissime le spalline per portare senza fatica
Solidna torba , dobrze uszyta, zamki dobrej jakości, pojemna
Thanks to the seller for the fast shipping and the good packaging, the item is really good and strong :)
נראה איכותי נדע כשנעמיס אותו
만족합니다 크기도 크고 대신 하루 냄새는 빼야될듯
хороший товар
3일만에 왔고, 퀄리티 좋아요
Ottima
겁나큽니다 진짜 겁나커요
швидко прийшло, відповідає опису
отличная сумка рюкзак, рекомендую быстрая доставка и качество 100%
zgodny z opisem
무난합니다
j'ai reçu ce sac pour mes déplacements professionnels et tout intégrer dedans, très bon sac avec ses poches de côté partout, il semble de bonne qualité, super je recommande. la partie bretelles sac à dos est parfaite pour le transport. 👌👍