SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
материал неплохой дышащий в точечку можно брать
perfekt vielen Dank
좋아요 천도 부드럽고 고급스럽습니다
Très belle qualité, mon conjoint est satisfait !
de buena calidad y muy cómodos, pero la talla muy reducida normalmente uso L ,pero noma había disponible en XL igual los pedi pero me kdaron bien apretados parece más talla mediana p
Good!! Good!! Good!! Good!!
хорошие трусы,приятный материал,мужу понравились
174/67인데 쫀쫀하게 잘 맞구요. 타이트한 느낌은 아닙니다만 여유롭게 입고 싶으시면 4XL로 입어도 괜찮을 듯 합니다.
rozmiar ok.181 wzrostu i waga 80 kg. trochę cienkie materiał. No i ciekawe czy nie przykleja się do tylka.
Товаром я задоволений. На мій ріст 175см і вагу 105кг брав розмір 5XL і не прогадав. Якщо при їх носінні не буде ніякого дискомфорту то буде замовляти ще даний товар.
좋아요. 추천. 면소재는 아닙니다. 쫀쫀하게 편한 나이롱같은 소재
Vielen Dank. Super!
제품 배송 가격 만족합니다 만족합니다
Me gustaron talla grande porque vienen pequeños
Doskonałej jakości, szybka dostawa
Są wygodne.
boa qualidade preço
Me gustó. La tela se siente muy suave, buena calidad. 100% recomendado
170cm 60kg 딱맞음 그래서 추가 구매예정
Feeling genuinely myself new. Good stuff with smooth fabric. Totally satisfied.
길이감은 짧은데 가격생각하면 괜찮습니다. 원단은 고급재질은 아니고 싸구려이긴하나 어중간한 국내상품보다는 가격이 모든걸 상쇄합니다.
מוצר טוב
BY FAR THE BEST boxer shorts I've ever owned in my life, and for 2 bucks each, total steal. Feel, fit, looks, quality: all perfect. At least in Winter, don't know about Summer yet, they ARE synthetic. Size: I wear European XL, bought 5XL and 6XL here, both fit, 5XL is fine, 6XL is ideal. Even has a nice little high quality suede (?) patch at the front with the logo, that feels great. Inside, at the front, there's a bit of extra (cotton?) material to make sure no wetness gets out. The top part does NOT have the stupid snappy action most boxers have these days: if you have a pound or two too many, you can still wear these, the top WILL NOT snap down every time you breathe and annoy you all day long. My balls are in heaven every day since I bought these. Kept buying more, have over 20 now, I don't care, they're pure bliss. Wish I could justify buying even more. Maybe add some more colors?
realmente bonitos. A mí hijo les ha gustado. Dos tallas más de la que realmente lleva en España.
The fit get different that i expected, but is comfortable. 4XL 80Kg, ok!