SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Крута термобілизна. В Україну прийшла за 2 тижні. Гарна якість, на розмір М брали L і не прогадали, підійшов ідеально. Матеріал приємний на дотик, теплий. Був присутній легкий неприємний запах, який після прання зник. Мої щирі рекомендації 🥰
Taille commandée M et parfait pour 1,70m et 70kg. très confortable et très chaud, j'en ai commandé des supplémentaires. Merci au vendeur.
180cm 80kg 살짝 근육형 체형입니다. 사이즈 잘 맞고 두껍지 않은 약기모?라 운동시 가볍게 입기 좋아요 전 러닝시 레깅스입고 반바지 입고 상의도 이거와 바람막이나 후드티 종류만 입고 합니다
퀄리티 정말 좋와요 구매후회 않합니다
très bonne qualité , chaud et agréable à porter
material fino ideal para hacer deporte o como ropa interior para correr por ejemplo....el tallaje es un poco amplio pero va bien...precio inmejorable y con envío rápido...si dura volveremos a comprar
Super odzież na mrozy. szybka dostawa
na rozmiar 182 , 80 kg polecam rozmiar mniejszy, L reszta ok
zit heel makkelijk en is warm
여러번 구매했는데 만족합니다.
На рост 174 отлично подошёл размер М. Доставка 2 недели. Я очень доволен. Рекомендую
It's good quality and feels warm and good. I am 172cm and way 95 recommended for some reason i thought there would be 2 pairs only one came
겨울 라운딩용으로 구매했는데, 하필 날 좋을때 입어서 그런지, 땀이 났음. 정말 추울때 입어봐야하는데...... 착용감 좋고, 스판재질이 좋아서, 뚱뚱한데도 편안했습니다. 말려올라가거나, 내려가는거 없이 착용감이 좋습니다.
very good . thank you
como se describe, perfecto
Great thermal
Mega viel besser als gedacht!
Muy rápido en llegar, tal como se describe, muy calentito, tiene forro por dentro, ropa que va ceñida, por si quieres que vaya holgada pidas más talla, totalmente recomendable
182cm 80kg 배는 없음 asiaXXL 잘 맞네요 3반째 사는 거예요
Tessuto di buona qualità. Misura quasi perfetta ; forse da aumentare leggermente. Comunque prodotto consigliato.
Muy bien, pedí de prueba 1 por la talla, buena calidad y talla pedí la S para uno de L y perfecto. Volvi a pedir 2 pares más, genial. Volveré a comprar sin duda
qualità molto buona
Excellent product !
Bardzo fajna bielizna
이 가격에 이 정도 퀄리티면 괜찮은 제품인 것 같아요. 하지만 이 제품을 구매할 때 매우 저렴하다는 점을 고려해야 합니다. 즉, 제품의 마감이 조금 거칠고, 성능이 조금 떨어지거나, 정밀도가 제품의 정상 가격에 비해 조금 떨어지는 것을 받아들여야 합니다. 그럼에도 불구하고 이 제품은 가격 대비 매우 좋다는 점을 알려드리고 싶습니다.