SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
термо білизна шикарна ,доставка швидка, рекомендую однозначно
Material empregado é excelente, bastante confortável e resistente.
отлично. на 180 рост 88 вес размер us L отлично сел. приятная до тела. надеваешь и сразу становится теплее. при работе с переменной нагрузкой не холодно и не жарко. на фото плохо видно и сразу не понятно, но на внутренней части есть микрофлис
배송빠르고좋습니다. 검정색은 한 치수 크고, 회삭은 딱 맞네요. 두가지 같은 사이즈로 주문햇는데, 색깔마다 사이즈가 다르네. 한 치수 크지만, 입는데는 아무 지장없음. 한 겨울에는 추울것같고, 초겨울 까지는 좋을듯합니다. 얇아요. 신축성좋음. 디자인은 설명과같음.
bien chaud et doux
super rapport qualité prix
Быстрая доставка. Довольно таки неплохого качества. Мой рост 180 см и вес 77 кг, сел нормально, но я люблю когда такая одежда сильнее прилегает к телу, поэтому скорее всего закажу на размер меньше. Рекомендую товар и продавца!
Всё супер 👍👍👍
생각보다 따뜻하고 착용감 좋아요 가성비 훌륭합니다.
muy bueno! estoy segura que le encantará a mi marido. muy moderno y buena calidad.
기모 있는 안감이나 혹한기 커버하기는 추울 듯해요. 재질 좋아요. 평소 95 체격이나 배 냐오신분은 Asia XXL적합해요.
꽤 괜찬음 170 80 m 사이즈 괜찬음 근데 확실이 상의가 하의보다 조금 큰 느낌
получил. хороший первый слой. по качеству и материалам очень напоминает esdy по размеру всё отлично село (заказал М на 173/67). в esdy размер М идёт чуть свободнее чем тут. но т.к. это первый слой то и сидеть бельё должно в обтяжку. в общем....мне нравится!! есть нюанс с горлом...оно чуть шире чем хотелось но зато будет незаметно под одеждой
싸면서도 완전 디자인도 괜찮고 마감도 좋으나!! 두껍지 않은 소재라 봄 가을에 적함!
ottimo completo x sottotuta moto o mtb per uso autunnale/invernale. tiene caldo. nb: attenzione alle taglie (per altezza 1.72 x 75kg ci vuole XXL US (avevo preso 1 sola XL US come consigliato da tabella ma risulta troppo aderente... tradotto stretta!)
ils sont très bien pour la France la taille et un peu grande ! mais juste un peu
vraiment j adore
El artículo corresponde al anuncio publicado muy cómodo 👌👌👌
buena calidad ,calentito
دافئة جدا وا كوالتي ممتاز
انيق ودافى والقماش نوعية جيدة جاري التجربة
aš jau antrą kartą užsisakiau ..geri rūbai .išmokėtos tinka.rekomenduoju
작년에도 사입었는데, 기모가 있어 혹한에도 잘 견뎠습니다. 프린팅이긴하나, 스포티하여 편하게 입고 있네요! 한벌 더~
все понравилось ,остались довольны, товар хлроший , еще буду заказывать у этого продавца,огромное спасибо
Немного погорячился , взял 3хL, оказалось великоват на рост 180 и вес 96. А так всё устраивает описание соответствует, продавцу спасибо.