SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
razonable
tudo ok
Excelente producto tal como se describe en la pagina del vendedors
el reloj tenia un defecto. el vendedor actuo con gran rapidez y diligencia para solventar el problema.
perfect. love it
świetny wybór
Tutto perfetto, anche meglio del previsto, per questo prezzo non vedo alternative….
tutto come descritto. buona la qualità.
perfecto buen estado lo del GPS no es real no es un GPS como tal pero por todo lo demás va de lujo
Muy rápida entrega del artículo, muy buena calidad solo necesito información de como sincronizar mis contactos del teléfono al reloj
Todo correcto
todo correcto y bien embalado
colis bien emballé ,très belle montre et bonne fonctionnalité
ótimo visual
very good watch fix of simplicity and professionally gives a lot in a nice convenient price
se ve con buen acabado y las funciones son intuitivas con buena accesibilidad. lástima que el GPS no se vea ,solo marca cuando haces el recorrido . el resto bien
Esto es un reloj de gama alta. Estoy decepcionado por el reloj ⌚, porque compre el reloj porque quería ver en el reloj un mapa 🗺️ por donde voy, pero resulta que cuando lo compro veo que me sale un caminito (comienzo y final) pero no sé ve mapa solo se ve un fondo negro y ese camino se ve solo después de ir de paseo no mientras lo haces,que decepción 😞. Yo pregunte al vendedor si se le podía instalar el mapa después de la compra y el me dijo: -Lo siento amigo pero no se le puede instalar un mapa. Pero se puede ver el mapa luego en el teléfono. Todas las funciones que tiene van bien. El GPS es muy exacto. Me voy a comprar uno con mapa 🗺️ otro modelo y otro vendedor.
정말 멋지네요ᆢ이가격에 이런 퀄러티가 나오다니^^ 굿 근데 한글지원이 안되어서 아쉽지만 가격생각하면 용서가 됩니다.
Perfect 👌
товар отличный
Ótimo relógio, entrega rápida. O produto é de boa qualidade, vale o investimento
fonctionne très bien et tiens la charge de la batterie longtemps
משלוח מהיר. נראה טוב. לא בדקתי עדיין איך עובד מקווה שלא תהיה בעיה במים בבריכה
Часы супер
bello ben fatto funziona bene conforme alla descrizione