SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super produit et de qualité. Reçu très vite moins d une semaine
El chaleco es bonito, la tela se siente suave y algo ajustada. Espero a que sea resistente.
perfecto
Muy buena relación calidad - precio. Muy satisfecho.
ottimo
Parece6 buena calidad .A falta de probarlo.El envio fu muy rápido .Volveré a comprar .
Buena relación calidad y precio
tutto ok oggetto come descritto, spedizione molto veloce per l'Italia, ottimo gilet antivento, venditore consigliato
está un poco corto pero me encato
perfecto transpira
ottimo gilet adatto sia per la corsa che per la bici avendo nel retro 3 tasconi utili per riporre oggetti. soddisfatto
Perfetto ottima vestibilità
Pedido correcto, pero pedí una XL y por lo menos una talla más
producto coincide con la descripcion. Talla 2xl perfecta para 1,82 y 78 kg. Una 3xl también valdría.
Ottimo prodotto, da prendere almeno due misure più grandi . Io ho una XL e mi va una 3xl
Saca muy buena pinta. Cremallera robusta y de facil colocación. ocupa poco por si tienes calor, ponerla en el bolsillo del mallot. Es lo que buscaba precisamente
I am 176cm and 73kg. An XL fits snuggly and quality of material and sewing is very good for items at the budget end of Cycling clothing. I would recommend another size up if you like your wind jacket over a jersey or some base layers. Good seller and good products - just check your size before purchasing as the size charts are different for the different products.
Me encantó. Mido 1 80 metros, 76 kgrs, talla L. Ya he pedido.otro más. Gracias
172 cm,70kg , M,bi moral vzeti večjo za eno številko,L,drugače v redu material za ta denar 🙂
perfecto y segun lo que ponia en la web.talla perfecta.
sehr leicht und super für den Frühling, Sommer und Herbst wenn es windig ist. mit Armlingen dazu perfekt zum Anpassen, he nach Außentemperatur.
El chaleco está bien para el precio que tiene. La parte frontal es cortavientos y la trasera de rejilla.
llegó pronto pero muy muy mal servicio de entrega, lo dejan en puntos de recogida en vez de en tu dirección. cuidado por la compañía de transporte
Antivento molto buono e leggero, sono 1.82 per 83kg e la XL mi va benissimo
Fast shipping, to Canada. Appears well made. 5 XL is equivalent to 2XL in Canada approximately. Nice Quality for the price paid.