SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Arrivate in ottimo stato e velocemente. Porto il 47,5 e devo dire che entrano perfettamente. Finalmente ho trovato una buona sistemazione per le mie Jordan.
Милейшие стикеры🥰
Exactly as described, very easy to assemble, looks durable, comfortable to use. The package arrived super fast.
가격은 좀 있지만 조립하기 아주 쉽고 나름 견곡하고 단단합니다 칸이 좀 부족해서 추가 구입예정입니다!!
Molto utile per scarpe
꽤 튼튼하고 좋아요
Fast delivery, high-quality product, excellent service….
너무 좋아요 강력추천!!
מוצר מעולההה.
집이 좁아가… 삿습니더… 만족함다. 집이 좁아가… 삿습니더… 만족함다. 집이 좁아가… 삿습니더… 만족함다. 집이 좁아가… 삿습니더… 만족함다.
생각보다 튼튼하고 조립 쉽고 괜찮은 제품입니다 아숩게 택배배송중에 한개가 작은 파손이 있는데 그것도 글 올리자마자 처리해주시네요 추천합니다^^
Lo que estaba buscando para ordenar algunos juguetes en la habitación de la niña
配送も早くて品物もとても良かったです。ハイカットのスニーカーも入ります。
아주 좋네요 👍
좋아요 편리하고 신발장이 깔끔하니 튼튼해요
very good product as described. wormley recommend
excellent. I'll buy again
ㄱㅅ
맘에들어서 또 샀습니다. 추천드립니다. 맘에들어서 또 샀습니다. 추천드립니다. 맘에들어서 또 샀습니다. 추천드립니다. 맘에들어서 또 샀습니다. 추천드립니다.
추가구입함 분리해서 쓰고있음
Very good buy
פריט פשוט מושלם חסך לי המון מקום. עכשיו הכל מסודר..
깔끔 하니 좋아요
가격대비 좋습니다. 설치시 아주 약간의 조립이 필요한데 쉽습니다.
아주 만족스럽습니다. 튼튼할지는 모르겠으나 사이즈도 딱입니다.