SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Спасибо большое, товар соответствует описанию, пока не проверял, нету солнца, если что не так дополню отзыв.
Recibido y funcionando 👍
El panel solar corresponde al seleccionado, físicamente se encuentra bien, solo falta realizar prueba de funcionamiento. Embalaje aprobado gracias.!
все хорошо, спасибо большое продавцу, будем разбираться как пользоваться
300W is what the controller can handle, panels generate what you can expect from its size.
Cumple con la descripción
They work perfectly, but you need a deep cycle battery 12v to use it properly
working well so far
recibí el pedido, solo falta probar.
A good 10W panel
Buenos paneles ya es el segundo par que compro y hasta un poco más barato. gracias.
Alles in Ordnung, jederzeit wieder
ignore the claim of 300w, if you connect them you get some usable electricity for small appliances, thats cool, i will use it to power usb-devices, with a separate controller (Upgraded Solar Controller 5V 9V 12V USB-A/USB-C/Type-C Output Port Voltage Stabilizer Solar Panel Regulator QC/PD 2.0 3.0), build quality is solid, they are small enough to transport by hand( a bit larger than A4 Paper Sized). 1 of the units has a issue where the voltage is working direct on the panel, but gets lost somewhere in the cable, no problem, i will change the cables anyway(the built in clamps are more for testing anyway). If you have realistic expectations you get a cool, usable product here. they produce 18-21v when not connected to anything.
I pannelli erogano meno potenza
it works good as long as the Sun is shining else using indoors light it hardly works.
Thank you ♥
article vraiment super 15v presque a l'ombre je recommande
llegó rápido, igual a la imagen, no lo he probado aún tengo que comprar la batería
voltaje correcto, amperaje, ridículo, no espereis gran potencia. pero es funcional.
très bien
Preis Leistung Verhältnis top vielen Dank 👍🏼 ☘️
Super działa.
ок
All Ok! Thanks!
10 w solar panel.