SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
필터교체 투명커버(돌려서 빼게 되있고. 꽉 체결되어 있어서 힘줘 돌리거나 공구로 풀면 됨)는 그래도 다른 필터기보다 두꺼운 재질의 pvc라 깨짐우려가 적을듯 싶습니다. 오늘 받은거 동생네 샤워기쪽에 달았으니 사용해봐야 얼마나 내구성이 나은지는 두고봐야겠죠. 필터망이 꽤 촘촘해서 왠만한 녹찌거기는 걸려줄듯 하구요 망 청소할때 부드러운 솔로 청소해야할듯 싶구요. 써보고 좋으면 재주문~~ 하시는사업 늘번창하시고 건강하세요 감사합니다
bom material de fácil montagem comforme discrito muito bom
el producto se ve bueno y lo probaré
좋은 제품
배송이 점점 빨라서 생각보다 일찍 받게 되었고,제품 또한 설명과 크게 다르지 않습니다.~~~~
Perfekcyjny produkt. polecam w 100 % cena jest mega niska do jakości tego produktu. od teraz jest to mój faworyt odnośnie filtroq do wodyj. !!!
Not mounted so I really don’t know if it will work correctly and how many times I need to clean up in a month
ok.
filtro acqua ben fatto .....sembra di buona resistenza consigliato.
Same as described but both sides of filter is plastic if there is rubber then can be good filtering
elfogadható csomagolás az anyagi minőségnek megfelelően gyors szállítás nagyon jó minőségnek tűnik remélem használatba vételnél is tökéletesen helytáll
Está bien, me gusta que el vaso sea de cristal y aunque sea pequeño no es necesario un tamaño mayor para el uso en agua de la Red.