SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
excelente artículo 100% como se describe muchísimas gracias
Можно покупать рекомендую!
Just tried it out. apparently the phone is charged by it. Did not try it to full charge though.
10 dni oczekiwania i paczkę mam w domu. Towar zgodny z opisem i zdjęciem. POLECAM sprzedawcę! Dziękuję i pozdrawiam z Polski :)
Placa solar sencilla que sirve para cargar un dispositivo por usb como un movil o linterna, walkie-talkie
He comprado cuatro unidades antes y colocándolas en paralelo conseguiré una capacidad de carga alta
Пришло достаточно быстро, упаковано хорошо, полностью соответствует описанию, и работает отлично. Спасибо продавцу.:)
Great Item
Für den Preis auf jeden Fall toll
Super Artikel kann ich nur wärmstens empfehlen
good++
funciona a la perfección, nada más ponerlo al sol cargo mi móvil, aunque no he verificado cuanto tarda en cargarlo completo o x%, pero me hago una idea al saber cómo funcionan las placas solares.
Funcionamiento perfecto por lo que cuesta
Super.
beschrijving klopt vast, maar de laadsnelheid voor een S24 telefoon is pittig lang
Funciona correctamente, a la espera de probar en condiciones más extremas
珍しく箱も壊れず無事到着。思ったより大きくて、使えそうです。 停電等のときにしか使わないと思うので、耐久性は気にしてないので、これは良い買い物だったかな。
Bom produto bom vendedor recomendo
ottimo prodotto super consigliato, piccolo pratico e comodo
Bought it for emergencies. Glad I did since it charged my phone too. But the charging speed is still slow, so I'll have to be mindful about how I use it.
Bonne qualité, envoie rapide, donne envie de se lancer dans l'aventure de l'énergie solaire.
Calidad insuperable. Buenos materiales. Relación calidad precio inmejorable. Gran producto. Recomendable.
все добре,заряджає,раджу
Bardzo dobry produkt
Great seller and the item exactly as expected ,shipped very quickly would commend them for project bits