SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I'm very satisfied
Меньше, чем кажется на фотографиях, хорошо упакована: пупырка и плотный картон + в наборе небольшие карабины. Продавца и товар рекомендую.
норм, панельке стоит своих 150 грн, но не более, за 400 лучше не покупать, а ждать скидок, обычный картон , но заряд телефона идёт нормально
I regularly order these panels for diy solar powered projects. Excellent value, monocrystaline, yield is 800mAh 5V in bright sunshine. These pandls have the tight size and quality to be of realistic use, even though I would rather take a powerbank on a hile than such a psnel. For sensors and other diy though, they are great.
Use it to charge a lamp will try to charge a security camera aswell
Товар качественный, соответствует описанию. Быстрая доставка. Хорошее обслуживание. Рекомендую всем.
super good quality product, I can recommend both price and quality and will buy it again very soon. Great job!
Het is zoals het staat beschreven het is een goede prijs-kwaliteitverhouding supersnel verzonden. Een echte aanrader
Good value for the money paid
heel snel bezorgd
Доставка за тиждень разом з іншими товарами. Якість норм. Пакування теж норм. В комплекті присоски до скла то карабіни для підвішування і зарядний короткий кабель. Потрібно зорієнтувати на світло і тоді увімкнеться червона лампочка на корпусі юсб розʼєму, і тоді буде заряджатись. Телефон заряджає, щось потужне не маю змоги зараз перевірити, але і в інструкції вказано що лише малопотужні. Прикольна штука спробувати і брати в поїздки на всяк випадок. Виглядає трохи по простому але не так дешево як буває, на фото видно.
llegó en buen estado, muy rapido envío, agregaré fotos adicionales instalado, 5 estrellas
excellent, fast delivery.
Muy practico. Especial para pasar el día en el campo. Funciona perfectamente. Te saca de un apuro.
provato ricarica il cellulare, lento, con cielo nuvoloso,. soffisfato.
Приїхала трохи деформована, але кристали не постраждали. працює. видає на прямому сонці від 0,4 до 0,7А на 5 вольтах. При затіненні сила току дуже швидко падає. Але як резервний аварійний варіант, коли більше жодних варіантів немає - досить непогано. В комплекті 4 присоски та 2 карабіни
해 잘드는 베란다에서 충전 잘됩니다 고속 충전은 아직 안해봐서 잘 모르겠는데 일단 만족합니다
It's convenient to be able to charge your smartphone outdoors.
This is a great tool to add to my toolkit. Exactly what I was looking for. Great thanks !!!!!!!!!!!!!
con el móvil he probado y carga bien, necesita que le dé bien el sol
parfait, fonctionne correctement
2,5-3 watt possible. good quality.
Increíble la calidad, funciona perfectamente, ligero, bien hecho y a buen precio. Estoy pensando en comprar varios, es muy muy útil
leverd stroom en laad op bij voldoende zonlicht natuurlijk. vlotte verzending.
Arrivé dans les temps. Fonctionne parfaitement. Charge mon téléphone et mes batteries de lampe de poche.