SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Muy bueno
prodotto funzionante e di buona qualità.... venditore top
TODO PERFECTO RAPIDO Y PRODUCTO DE CALIDAD
Working even with only daylight. Good quality, very lightweight. Not a fast charger but thats normal for Solar Panels. Great Product.
Peso 100 grammi. Con due ventose e due moschettoni. Molto sottile. Dubito possa erogare effettivamente 35W ma 5-10W li eroga sicuramente. Rapporto costo-efficienza ottimo
נוצר מפתיע ביותר איכות טובה עובד מעולה מתאים בלי בעיות
buenas tardes, el producto funciona correctamente y me parece bueno. se recomienda su adquisición 100%
Alles bestens gelaufen. Vielen Dank
Ottimo Funziona Per niente male come specifiche
Came safe and sound. Looks good quality! Functioning at the time, charging in straight summer shine Poco x5pro easily.
funciona bien, probé con mi teléfono poniendo la placa al sol y en 20 minutos cargó un 12%, más o menos, no es rápido pero me sirve perfectamente para lo que lo pedí.
Ok
Sieht gut verarbeitet aus, muss es aber noch testen
smart, plug and play, good for emergency, and very ecological.. The quality of the solar pannel is very good made. thanks china 🤗😘
Działa idealnie, dla małych urządzeń wystarczy!!! Dla większych urządzeń, takich jak telefon komórkowy, wymagane jest mocniejsze i bezpośrednie MOCNE światło słoneczne. Ładowanie jest stosunkowo powolne (1% co 15 minut). Ale za tę cenę nie można żądać nic więcej. Bardzo zadowolony z zakupu!!! POLECAM ... Polecam produkt i sprzedawcę. Przedmiot dotarł bardzo szybko!!! POLECAM!!!
Funciona muy bien. Incluye un led rojo que se enciende cuando recibe sol y está funcionando. Alimenta bien la fuente de los gatos que tengo en la terraza; la típica de 5v...
Ok ha llegado a las Islas Canarias mas o menos a los quince días de pedirlo, en aduanas canarias es donde más tardo. El producto como la descripción.
좋아요
tal cual se especifica, mi hijo lo ha probado cargando el móvil y funciona, no se si es rápido o lento
top! excellent capteur! rapport qualite prix imbattable. il doit faire 6 watts réel, il charge 11% par heure en été, ce qui est bien meilleur que d'autre capteurs bien plus cher, il charge même très bien en condition nuageuse ou sous le parasol! le poids est de 100g. parfait pour la randonnée. un peu juste en surface pour l'automne et le printemps.
bu üründen 6 adet aldım, küçük lambalar,kulaklık türü aletleri nahatlikla şarj ediyor. kendim yaptığım bir ara kablo duzenegiyle hepsini bir birine bagladigimda 35 voltluk bir elektrik üretebiliyor,bu sayede telefon, Powerbank ve araba supurgesini dahi şarj edebiliyor.cok memnunum.tsk ederim...
pannello solare di ottima qualità di giusta potenza carica la batteria del cellulare rapidamente per me acquisto azzeccato
the solar panel is good for charging the power bank, I will know more when I connect it to the controller and a smaller battery 12V 7ah. Perfect for charging smaller devices
Works great. Did not test the wattage claims. However, it appears to be of good quality, and charges my power banks.
Bardzo przydatny i praktyczny przedmiot dokładnie odpowiadający opisowi dostarczony bardzo szybko i sprawnie w bezpieczny sposób