SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
조립할때 손이 좀 아픕니다...^^;
빠른 배송 감사 드립니다
Purchased for a gift so it has not been assembled yet. That being said, it came in a nice box, has some heft to it, that was not damaged. I expect it will fulfill my expectations
the order arrived quickly. the packaging was excellent. the sizing is wrong. small than expected.
Received in a very good condition!Thanks☺️
Comme d'habitude, très satisfaisant, mais celui ci était destiné à êtte offert.
Super Spaß. prima
super super super super super super super super super super super
easy to do
item arrived quickly. I'll update after putting it all together
초1 아이가 스스로 잘 만들었어요~~ 좋아합니다ㅎㅎ
Arrived quickly. Didn’t open yet
Excellent store. Good product. Fast shipping. Thank you so much.
Perfekt
Have not made yet
Llego muy bien empaquetado, los materiales parecen de buena calidad, vamos a revisarlo y valorar lo descrito por el vendedor.
조카들이랑 재밌게만들었습니다
방학이라 아이랑 만들어 보려고 구매 했어요. 난이도가 어떤지 모르겠어요. 함께 만들면서 좋은 추억으로 기억이 되었으면 하네요. 좋아하면 하나더 구매해볼까 고민중이네요. 긴방학을 버티기 위하여.
완성전이지만 품질은 아주 괜찮아보이네요 박스가 찌그러진건 아쉽지만 안에 내용물은 괜찮았고 드라이버까지 지급해줘서 추가 공구가 필요없는건 좋았습니다 한국에서도 마트같은데 가보면 이런제품들 많으니 실물로보고 여기서 주문 하면 될듯
Surpried that it comes with lots of duplicate parts that may be prone to breaking while assembling. Took me 3 houra to build, while taking my time with it. The instructions are sufficient, but could be better, specially towards the end, where some steps are not explained, and you have to join some assembly ramps. Other than that, it is pretty fun to build and play with. I broke 0 pieces, so proof that it can be done. Fully recommend for almost any age, but younger kids may need adult help for ramp assembly.
the order arrived quickly and undamaged. the packaging is excellent. the order arrived quickly. it looks great. there are no instructions. there is no packaging for the pieces. all of the kits were mixed together and wrapped in bubble wrap. they are simple to assemble and duplicate, so there is no real problem.
c'est vraiment pas fait pour des enfants il faut être un adepte expert des puzzles et aussi des maquettes. bien conçu très bonne qualité j'ai adoré
buen producto, solo que si es para que te entretengas un buen de tiempo armandolo
Sadly came without glue...had to buy separately. Delivery was good. Box slightly crumpled. Definitely not for kids under 14. Needs force and experience. Very fun to make though! Takes about 3-4hrs!
es perfecto la verdad