SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ótima qualidade, vale a pena
Cuecas de ótima qualidade. Muito confortáveis. Recomendo.
Bom produto aprovado
It's my firs time to order in here and i reply like it.. id didn't disappoint. I love it.
ótima qualidade e custo benefício ótimo super recomendo 👏👏
muito bom
100입는데도 작네--
hay que pedir una talla más grande, de la que creas que es la tuya, (si pides 2, tampoco pasa nada). por lo demás, están muy bien (sobre todo por el precio).
Gracias al vendedor por un producto de calidad a bajo precio, y con un envío en tiempo récord, excelente tienda
buen material entrega rápida
produto de acordo
지난번에 사이즈 실패해서 이 번엔 한 사이즈 크게 구매했습니다. 3xl이 105정도라고 보시면 될 것 같아요. 여름철에 부담없이 입기에 딱 좋은 재질입니다.
Tamanho deu certo ,estou magro, e coube bem, elastico bom, gostei, vamos ver a durabilidade.
bien
새로운 소재의 의류를 처음 접하게 되어 착용감이 어떨지 아직은 모르겠습니다. 세탁 후에도 변형 없이 처음과 같은 품질을 유지할 수 있을지 기대됩니다. 디자인 또한 마음에 들어서 실제로 입어보면 만족도가 높을 것 같습니다.
todo bien
ficaram pequenas , mas parecem boas
Thank you for your services
履き心地は薄手の生地なのでとても爽やか。動きやすい。サイズは１つ上でもよさげ。
Super macias e confortáveis. O tecido dá uma sensação na pele de frescor. Estou bem satisfeito com a compra.
Все супер, размер подошел. Для лета - очень хороший вариант
todo ok
좋아요 좋아요 좋아요 너무좋아요 감사합니다 감사합니다 잘쓸것같아요 잘쓸것같아요 좋은제품 감사합니다 좋은제품 잘쓰겠습니다
Bien et confortable, un peu trop transparent
ok