SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
super
Reçu en 5 jours. Fonctionne parfaitement
швидка доставка рекомендую всім
Recibido rápido y en buenas condiciones. El artículo conforme a la descripción, aunque la carga es un poco lenta. Pero con lo que cuesta, no se le puede pedir mas.
Se ajusta a lo ofertado
reçu dans les délais. produit conforme à la description. test de fonctionnement OK . pas encore vérifié la puissance pour la charge.
Correspond à la description. Fonctionne très bien. Super
idéal à la plage ou en vacances pour recharger le téléphone
Alles top gute Ware top Preis schnell da
Estoy muy satisfecho con el producto. Ya en uso. 👍🏻
received fast and in good condition. feels tough, come with 2 little carabiner outside velcro secures the panels and three headed cord. iPhone, usb-C, and older usb ? it lit the charger controller led as soon as I took it outside. it was a cloudy day but it kept my usb-c Samsung phine topped off while driving. Just enough to offset use. I ordered a usb power meter to test in full sun.
Je suis très satisfait de ce panneau. Le câble fourni est très pratique par sa longueur et ses trois entrées différentes. Je l'utilise tous les jours pour mes différents appareils. Et si je n'ai pas d'appareil à charger, je recharge ma powerbank. Une personne dit dans un commentaire qu'il ne recharge plus au bout d'une journée: attention, ce n'est qu'un panneau solaire, il n'y a pas de batterie!
buenas calidad
habe das beigelegte Kabel ausgetauscht und es funktioniert. Danke
I bought the 6 panel version this time, but I already have several 4 and 5 panel versions from different sellers. It's a great foldable solar panel for the price if you know what to expect. I don't know how they come up with the advertised wattage numbers, but in real life settings one should expect around 5 watts from each individual panel in good sunlight conditions from this type of foldable solar charger. ... and that is what I got, so crazy specifications and misleading labeling aside; this is a good item that can recommend buying. I also recommend calculating your power requirements before you buy to check if you might need more than one foldable solar panel. There are many scenarios where you can draw power from several panels through an USB-hub.
Super
עובד מעולה רק שמטעין לעט ממש
Якість і швидкість доставки. Доставлено швидше, ніж заявлено.по доставці. Товар відповідає усім критеріям. Швидко. Просто. Зручно. Компактно. Мобільно. Відповідно
Produziert Strom, Handy lädt auf, kein Grund zur Klage! Danke!
Super Ware, schneller Versand! Alles TOP :
Alles bestens. Schnelle Lieferung. TOP
Good seller but I haven't tried the product yet. As for the build quality, it's excellently made, I hope it's functional.
macht einen sehr hochwertigen Eindruck.. hin gespannt wie es am Ende tatsächlich funktioniert wenn wir das nächste mal unterwegs sind
conforme à la description. je recommande ce vendeur
Item arrived quickly and in perfect condition! Very good product for the price! Definitely recommend the seller!