SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
나름!?튼튼하여 보기깔끔해서샀어요
todo perfecto como lo pedí
The package arrived packed. Well, the assembly was as easy and simple as it was written and finally there is order in the shoes.
conforme
Se arman rápido y funcionan perfectamente para lo que las compre
Molto belle! Sono capienti e abbastanza solide. Le ho prese per tenere le scarpe in garage, in questo modo si possono vedere e trovare le scarpe che interessano.
La verdad que me sorprendió , resistente con buena altura , fácil de armar , todo muy correcto la tapa se abre y se cierra sin dificultad , queda muy bien, y se apilan correctamente , llego rápido y en buen estado
Since the body is flexible plastic, as is used for harder documentation covers, its debatable if it is durable. But I found them perfect for storage since I can see what is inside. The construction of the box is very clever. I like it.
좋아요
el producto se ve bien si lo comparamos con su costo. es fácil de armar. solo tiene una puerta.
만족합니다 튼튼해요
농구화나 뒤가 높은 운동화는 안들어가네요 그럼에도 깔끔하게 정리하는데 도움이 되서 추가 구입하렵니다
도립 귀찮고 내구성 약하고 별론데....가격이 모든 걸 용서합니다.
Dostawa szybka, zgodnie z opisem
נראה מעולה! הוראות קלות, אפשר לחבר את זה בכמה וריאציות.
Me gustaron, estan sencillos pero practicos, guardo mi coleccion de Vans y Converse.
Se ajusta a mis necesidades ,pedí taya de mujer y me caben perfectamente mis zapatos y zapatillas deportivas,tengo un 38 de pie
Jestem zadowolony z produktu który dostałem zamówię jeszcze raz napewno
Es la segunda vez que las pido. Son muy útiles y resistentes
Top
נדיר ממש ממש מששש רצחחחחחחחח האבתי ממש אבל
제품 품질좋아서 재구매했니다.
igual a la referencia, fácil de armar y compacto, recibido antes de tiempo y en buenas condiciones
Bonne qualité
very useful