SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is a nice little watch. I changed the strap with an 19mm Navy Suede strap and it looks better. 19 mm straps fit nice and there is no gaps between the strap and the lugs. The only thing is that you should keep the original pins, because the pins coming with strap would not fit. I think before buying this watch you should know that the dial background is not white, it is gray. I bought it thinking the backgorund is white because the product pictures are misleading. Other than that, this is a nice little watch. By saying “little” I mean it. It looks like 90’s swatch watches.
Bem bonito, a reserva de corda não tem especificação do tempo.
bellissimo
Perfect little baby.
Love the watch! The orange color is even better than I expected.
hello Steven, good watch. unfortunately didn't run properly but seller sorted it out well
A classic mechanic watch for less money! THANK YOU!
Muy bonito y compacto reloj de cuerda manual. Al tener unas dimensiones muy contenidas de 36mm la comodidad es máxima. El dial es muy original, de un color champagne ligeramente cepillado horizontalmente. Las manecillas hacen un contraste de color muy original y llamativo. Gran incorporación a mi colección... y además muy económico.
o item foi recebido muito rapidamente. está de acordo com o anunciado. a embalagem protegeu bem o relógio. bom vendedor.
Cumple con lo especificado. Muchas gracias es un precioso reloj.
Great watch for the money. I didn’t care for the NATO strap that came with it so I put a blue leather band on it. Looks cool. Nice retro vibe.
The item arrived very quickly, was well packaged and the overall quality is truly impressive!
Una maravilla
To jest drugi egzemplarz, który kupuje u tego sprzedawcy. Ten ma czarna tarcze i jest fenomenalny. Cena rewelacyjna. zegarki 10 razy droższe wyglądają znacznie gorzej.
Love this watch. It looks gorgeous, and it's small and lightweight. It runs about 20s/day fast, which obviously isn't ideal, but for a mechanical watch in the price bracket it's totally acceptable. A couple of notes you might find useful: -While the lug width is 18.5 mm, a 20 mm single pass strap will fit! In the pictures I have it on a 20 mm Army green single pass Perlon strap from Crown and Buckle. -Despite what it says, the crystal is acrylic, not mineral glass. But I prefer that! It has greater clarity, and while it scratches easily, you can polish the scratches out, unlike glass, where a scratch is forever. All your favorite iconic vintage watches had acrylic crystals.
excellente petite montre mécanique qui est fine et très agréable à porter.
Muito bom, gostei
La caja llegó aplastada.. pero el reloj parece en perfecto estado. Reloj mecánico de cuerda manual precioso, la esfera del dial no es blanca (como podría parecer) sino metálica cepillada en horizontal, que refleja mucha luz (haciéndola parecer blanca) pero sin brillo pulido
bardzo szybka dostawa. Paczka przyszła w bardzo dobrym stanie. Zegarek działa, dobrze się prezentuje. Na zdjęciach wydawał się większy, ale jestem zadowolony.
Bardzo dobrze wykonany zegarek z fajną tarczą. Bezpiecznie zapakowany I szybka wysylka. Jestem bardzo zadowolony
schöne Uhr... super Verkäufer 👍 Danke
belle montre, fonctionnement correct. avance un peu faudra peut-être la régler dans quelques temps. je suis content de mon achat
Good quality.
gute Preisl eistund
I am really pleased with this little watch - it is a fantastic find for the price. I bought it for travel and it has been a joy to wear. The finish feels high quality, the design is stylish, and it runs smoothly. After a week it is only off by less than 30 seconds, which is better than I expected. I swapped the strap for a nicer one.