SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
muy bonito, llegó en excelentes condiciones, todo bien empaquetado y envío rápido a México, espero.os dure mucho
It is not 19mm, it is actually narrower...more like 18.5. Other than that, it is a great watch. Love it.
belle montre pour le prix
El reloj está muy bien , los acabados son buenos y el tamaño de caja es bueno para una muñeca de 16 y medio centímetros.
O tamanho da pulseira para esse relógio é 18.5mm e não 19 como diz o anúncio. 12 dias corridos para Santa Catarina.
It’s such a nice watch with excellent readings on timegrapher specially for the price. Unfortunately, it’s not stainless steel but I loved it.
A nice watch. The dial has a sunburst finish, and the hour and minute markers are interesting and gives the watch some color. It sits very well on my wrist. And the case is finished ok for the price. The only minus is the nato strap which I disliked and changed it for a leather one. The lug to lug is 18.5mm which is very unusual, so I recommend to hold on to the original spring bar of the watch. In the photos I switched the nato strap (18.5mm) to a leather one (18mm) and it looks alright but bare in mind that is a little space between the lungs and the strap. I am ok whit that but if you want a more snug fit you shoud try to find a 18.5mm strap or make a custom one for the watch
Very beautiful watch (vfm).
very classy and bauhaus looking watch. faithful homage to its original, without costing five times as much. be warned that this color isn't white, but it's actually a brushed metal. wish they would make one and wide. however, I do still like the watch and it's a great find for the price.
Nette Uhr
Excelente reloj, muy bonito y delgado
Nice little watch with strong vintage feel just changed the strap to one of my taste
works well. value for money
Sorprendido!!!! Excelente reloj por precio acabado de buen nivel
Very good value for the money . Looks cool and nice. Item as described
The watch looks great in person! The ribbed nylon strap is very soft and is long enough to be tucked in the loops. I really love the Bauhaus design with a bit of neo-plasticism aesthetic with the hands. I truly recommend this watch for the looks and for the price!
Excelente producto. Muy buena relación calidad precio. Recomendable.
Lindo relógio!!!
Top product, unbelievable for the price, such nice watch, looks much better in real life, really incredible cheap, I would pay easily 100 euro fir such a watch, very fas shipping
Orologio fantastico !!!
very nice! good size, looks good!
Very satisfied with it. Looks clean and fun, the strap is of surprisingly good quality for the price. I'd recommend it for sure.
A wonderful watch. the build quality is way above the price range. The strap is quite comfortable. Very fast delivery
Just got it, but fun looking watch. Love the strap as well. Speedy delivery.
Самое приличное в них это нейлоновый ремешок.