SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
מוצר מצוין! איכותי מאוד! הגיע מהר! ממליץ מאוד מאוד
מוצר מעולה ויפה מאוד
I had some misunderstandings when ordering, but the customer service was brilliant by solving all the issues ! Great!
Óptima qualidade do produto. Tudo muito bem embrulhado e acondicionado. Aconselho - 5*. Vendedor a repetir!
L'utilisation est simple et intuitive. Le produit a été livré 10 jours avant la date annoncée. Je suis très satisfait. Merci au vendeur et au service de livraison.
Best seller i been in touch last months. Great service and received all in good quality on time
Bonitas, se ajustan a las vigas del techo. llegó rápido, pero hubo que pagar impuestos adicionales.
Consiglio sia l’articolo che il negozio. Ho ordinato più volte luci da loro e sono rimasto soddisfatto
תאורה נעימה מדהימה מתפזרת בכל חלקי האזור באופן שווה
очень хорошо и качественно упаковывают товар, что очень важно
unbelievable Amazing Seller!! The best seller I work with so far in AE and I'm heavy user!! the minutes I placed the order, the seller communicated with me to ask technical question how to install the lamps, he even prepare the lamp in the way I need it on the ceiling and all I've got to do is to install it. the lamp arrive to my door house using UPS in just 5 working days!!! this is amazing, This seller is super recommended. I'll add additional review once I will install the lamp! Thanks
super lampa, kupiłam dwie 200 cm i 120 cm, światło bardzo jasne, polecam
Great lights, bright and good quality! A side note - the seller has amazing communication. They even go as far as to send videos of the working light/photos of them packaged up before been sent. Great service. Thank you so much!
best of the best seller!! perfect. thank you very much friend.
Lustre LED de haute qualité. Très satisfait de ma commande. Je recommande le produit et le vendeur !
Fast shipping, excellent lamp, strong light, simple assembly and looks great.
qualité et luminosité.je recommande cet article
מצויין
נראה בסדר גמור. המוכר היה מאוד אדיב ומקצועי . נתן לי פיתרון לשאלות שלי. עדיין לא התקנו את המנורות בתיקרה. הגיע מהר מאוד וארוז היטב.
Thank you , I have received the light fast. Responsibility seller. Thank you
The parcel was packed very well and arrived fast. I still haven't installed it, but I hoped it will be OK.
The item was received and it is working perfectly. Thanks to the seller as he sent me the item with the same specifications mentioned on the website.
Super Produkt für den Preis und Guter Verkäufer. Hat in die Schweiz zwar Gebühren gekostet weil 200 cm lang. Hat aber auch nur 5 Tage Lieferzeit benötigt.
Best seller
Item arrived in lightening speed thanks to a ups delivery that i did not expect, but highly appreciate. I only wish other lighting stores followed your lead and did this. Highly recommend product , high quality.