SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
it’s really cute, the button hole is sewn together but other than that it’s cute
hrmosos <3 las medidas son correctas me quedó justito 🧘🏻♀️
Really happy with these jeans, super cute:3
i love the material so much and they fit perfectly the only this is you gotta cut the hole to your button but that’s not that big of a problem
Super cute kinda weirdly cuffed at the bottom but not to much , definitely true to size I’m 5’2 and 146 pounds and I got a large and it fits just right
Bien
bem melhor do que eu esperava, material bom, costura é rosa achei um charme, vestiu mt bem
great pants!!! the fit is very good and the quality is also decent. for the price I can totally recommend it!
I love these pants they’re now my favorite pair. I originally got them in a medium sizing up thinking they would run a bit small, but turns out they run pretty big so make sure to size down if you want them to fit you well.
Trop beau mais il faut faire le trou pour le bouton soit même
esta muy bonito el pantalón, muy comodo, 10/10 es de muy buena calidad idéntico a la imagen
It’s actually so gorgeous omg
Very nice, quality is decent. Button hole came sewn, can’t actually put the button in it but I just made one. Definitely size up, I wear 27 inch waist (size 4/small) but I sized up and it fits great
This item is exactly like the picture, I really love this!!
De muy buena calidad, suave, costuras rosadas y buen color. Yo soy talla 38 en Chile y soy ancha de caderas y pequeña de cintura y me quedo perfecto, mido 1,63 y me quedo debajo del ombligo, no toca el suelo. ( ´;゚;∀;゚;) Hay que cortarle el orificio del botón eso sí.
It’s perfect geeeet them
the jeans r really cute , since there was no hole to put the button in i just cut it myself
It’s pretty good but there is no hole for the button. Other then that it’s fine
No es tan idéntico en el color de la tela pero no deja de ser increíble, los bordados son en tonos rosas, trae el mismo corazón en el bolsillo trasero, la tela es un poco más oscura, el pantalón es realmente cómodo igual que la tela. Respecto a la talla, yo me pedi una más grande que mi talla normal (talla M pedi) lo que provocó un efecto más baggy así que podrían guiarse de eso, solo queda un poco largo pero nada más :3
Igual que en la imagennnnn bello. Lo único que me molesta es que el corazón de atrás es un estampado plástico y no un bordado o parche
gefällt gut sehr schön
Très bon pantalon et il faut bien prendre une taille au dessus pour pas que ce soit serré au niveau de la taille
doesn't look entirely like photo but fits nice and I like the quality. for some reason my button came sewn?
I love ittt
Very nice, size is good