SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
the color is great
Great fit
right size.
right size, good seller.
A loyal customer here, I strongly recommend it!
Belli e molto comodi!
breathable and beautiful
The quality is excellent, so I'll definitely buy again
The design on the back is really creative.
Same as the picture.
good quaility
Good
The product is of the same quality as the image.
كتير حلوين نفس الصورة والقماش ناعم وخرج التمرين ما توقعت بهجمال انصحكم فيهم لكن انتبهوا بالنسبه للمحجبات االقميص فيو منطقة شفافة من الاعلى في الخلف انا لم انتبه لها .
재질 너무 괜찮아요 신축성도 좋고 탄탄하고 너무 얇지도 않고 가성비 완전 굿굿
good
This is my third purchase here. The relaxed fit version is comfortable to wear.
잘 받았습니다. 입어 보고 후기 남겨 드릴게요
재질 좋고~ 편하고 디자인도 이뻐요~!! 가격이 저렴해도 재질이 너무 좋습니다~!! 앞으로 운동복은 이 브랜드로 정착하려고요~!! 완전 만족합니다.
Loose-fitting and quick-drying, it's ideal for running.
Everything is satisfactory.
les articles sont très confortables
good quaility
받자마자 바로세탁해서 사진은 못찍었지만 본상품은 사진과 똑같아요 근데 상체가 긴사람들은 좀짪을것같아요 저는 제가 상체가 짪아서 저에겐 굿이에요 천의질감도 너무좋아요 다른색두 제구매하려구요 색상도 화면하고 똑같아요 다른분에게 추천해주고싶어요 사이즈는 넉넉할듯싶어요 평소사이즈입는대로 주문해도되고 달라붙게입구싶으면 한사이즈작게구매해도될듯싶네요
The sports T-shirt and sports pants are both very good.