Image sensor |
3K CMOS Image sensor |
Video Resolution |
2960 (H) × 1665 (V) (16:9) |
Signal System |
PAL/NTSC |
Frame Rate |
TVI: 3K@20 fps, 4 MP@25 fps/30 fps, 1080p@25 fps/30 fps AHD: 5 MP@20 fps, 4 MP@25 fps/30 fps CVI: 4 MP@25 fps/30 fps CVBS: PAL/NTSC |
Lens |
2.8mm |
Min.Illumination |
Color:0.01 Lux @ (F1.2,AGC ON),0 Lux with IR |
Angle of View |
Horizontal FOV: 107°, vertical FOV: 64°, diagonal FOV: 129° |
Supplement Light type |
1 white Light & 1 EXIR |
Supplement Light Range |
IR : Up to 30 m, white Light : Up to 20 m |
Supplement Light Mode |
IR light works normally, and it switches to white light when human or vehicle are detected at night. |
Wide Dynamic Range |
Digital WDR |
Audio |
Built-in mic |
IR Cut Filter |
Yes |
Video Output |
BNC, switchable TVI/AHD/CVI/CVBS |
Housing |
Matal & Plastic |
Color |
White |
Operating Power |
12 VDC ± 25% |
Consumption |
Max. 2.9 W |
Operating Temperature |
-40 °F – 140 °F /-40 °C – 60 °C |
Indoor/Outdoor |
Indoor/Outdoor |
Weatherproof Rating |
IP67 |
Dimension (L x W x H) |
80 mm × Ø 85.1 mm (3.1″ × Ø 3.4″) |
Weight |
Approx. 300 g (0.66 lb.) |
Annke innovation is part of public company Infogem in China. We are majorly dedicated to providing the best security solutions produced by world leading factory.
2. One-on-one service including pre-sale and after-sale service
3. RMA just replace, no repair,up to 2 years warranty
4. ONVIF Protocol compatible with leading factory’s products
5. Favorable wholesale price, reasonable price strategy to agent with more profit.
Higher profit, end to end support, marketing rebate according to ANNKE partner program,etc.
2. Any unique feature of your product line?
All ANNKE 12MP, 4K & 3K security cameras adopt best imaging sensors that have been debugged by professional engineers for hundreds of times, ensuring the cameras can deliver the most vivid, sharpest & clearest pictures than other security cameras with the same resolution. We use first-class ABS materials from SABIC. Our system has smart PIR & bright light alerts to stop the crime before it happens. With the world’s most comprehensive encryption & ANNKE’s private protocols, ANNKE products are nearly the No.1 safe products in the market now, providing 24/7 security & 24/7 privacy to customers worldwide.
3. Do you support drop shipping?
Yes, your drop shipping is available. We have enough inventory in 5 warehouses in Europe, USA and Australia to support our resellers with faster shipment.
4. How long is delivery time?
For stock products in the overseas warehouse in USA, Europe, Australia, normally 3-5 days to deliver out the order. If bulk
quantity products with stock delivered from China, normally 5-7 days for preparation.
5. How about warranty?
We promise 2 years warranty for all our products. It is available for longer warranty application with little . We provide
lifetime technique service and training course with our professional after-sale service.
6. What is your payment terms?
A: T/T, L/C, Western Union and PayPal and so on. O/A is welcomed if with good credit record for our cooperation.
7. What is Minimum Order Quantity?
Sample order is welcomed, and the price is more competitive with bigger quantity .OEM/ODM is available for some product line with little MOQ.
8. How to ship the goods?
A: For small parcels, we recommend to use the express, such as FedEx, DHL, TNT, UPS etc. For bulk order, we can ship the products to your forwarder or find a best shipping way for you.
9. Is it possible to be your exclusive distributor/reseller in my country?
Welcome to apply for exclusive partnership in your country. Pls Contact our sales to know the benefit and how to achieve.
ANNKE has authorized distributors and dealers all over the world. Our authorized distributors and dealers provide after-sales service to customers directly, including return/replacement and technical support help. We recommend you buy ANNKE products from local distributors or dealers, so that you can get quick and convenient service directly.
ANNKE and ANNKE distributors/dealers have the Serial Number and MAC address of products to confirm their warranty period. When you need to return the product, please contact your distributors/dealers and ask for a Return Merchandise Authorization number (RMA#). Write down the RMA# and problem of the product on your warranty card, and finally put the card together with the product to return it.
If you have any problems to communicate with your distributor/dealer, please email to support@annke.com and we will help you.
Warranty / Return / Replacement Policy
ShenZhen Kean Digital Co., Ltd. (“ANNKE” ) values your business and always attempts to provide you with the very best of service.
Limited hardware warranty is provided by ANNKE only when your ANNKE product (“product”) was purchased from an authorized
distributor or authorized dealer. Distributors may sell products to dealers who then sell products to end users. Warranty service
is provided only when the product is returned to an authorized return center in the region where the product was first shipped by
ANNKE or to the point-of-purchase, which may have regional specific warranty implications.
If you purchase your ANNKE product from online store, please contact the point-of-purchase and ask for return/replacement/repair
help.
Hardware Warranty Information
ANNKE provide 2-year limited warranty for bare product and 6-month limited warranty for accessories.
Limited Hardware Warranty
ANNKE products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of ANNKE.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system, software that included in the CD,etc.
Usage that is not in accordance with product instructions
Failure to follow the product instructions
Abuse firmware upgrade without the authorized technician’s guidance.
Abnormal wear and tear.
Return Procedures
Please read ANNKE warranty policy & policy of your dealer first before sending items back to point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow your dealer to track your return much easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original accessories included
such as power adapters, brackets, cables, manuals, and driver CD disks.Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to send them back.
Replacement Services
For customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the returned product is found in working order, we will return the same item received. However, customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back the
replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a
“Substitute” item at the same equal value.
We do not provide exchange and replacement due to abnormal hardware upgrade 14 days after the product is delivered.
Our technicians will test the product before sending out the replacement. The demand for more than two times replacement for the
same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if the product is purchased from unauthorized distributor or dealer.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for
RMA purposes.
Warranty is void if damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the
appointed vendor, souse, fission or the spare part has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature,
humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity,
using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by ANNKE.
Damage caused by improper installation of third-party products.
Warranty is void if product is damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or dealers are
responsible for the shipping cost the product back to customers. Customers should assume the shipping cost sending the product to
the point-of-purchase.
During replacement limit, if customers ask for replacement because the product does not fit for customer’s personal expectation,
customers should be responsible for round-trip shipping fee.
Customers shall be responsible for round-trip shipping fee if the product has gone beyond the replacement limit but still in
warranty limit.
Repair Service Out Of Warranty
ANNKE provides extra repair service for product that is out of warranty with additional charge. The total fee contains device cost
and service fee. Device cost (including accessories) is according to the standard uniform price provided by ANNKE.
Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask for this
service.
Our technicians will quote the total price after detecting the product, If customers refused to repair after the quotation,
customers need pay $3.5/hour for the test fee. If customer agrees with the quotation, the test will be free.
Repaired product out of warranty will have 3-month warranty from the date that the product is returned to customer.
Limitation of Liability
ANNKE is not responsible for other extra warranty or commitment promised by dealers. If your dealer promised some extra commitment
or warranty, please ask for written documents to protect your rights and interests.
ANNKE does not offer refunds under any circumstances. Please contact the point-of-purchase and follow their refund/return policy.
Purchaser’s exclusive remedy, as against ANNKE, shall be the repair or replacement of defective parts. If ANNKE lists a product on its website specification in error or that is no longer available for any reason, ANNKE reserves the right to explain it without incurring any liability.
All rights reserved. ANNKE and the ANNKE logo are trademarks of Shenhen Kean Digital Co., Ltd., registered in the U.S. and other countries.
All of the distributors who will get 2% rebate for local service, they will be responsible for all of the RMA and handle all of
the quality issue locally.
