SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
파손없이 무사히 잘 도착했어요 타사업체 구매했을때 저번에는 파손되어와서 반품신청하고 환불받고 그랬는데.. 다행임
Buon prodotto, qualità prezzo ottimo. La devo ancora provare, cmq molto maneggevole e leggera.
syn zadowolony dla dziecka na pierwszą wędkę idealna
arrivata con una settimana di anticipo bel arrivata e pacco ben sistemato ora vediamo se mio figlio fa qualche pescetto
最高
Mehr als passend
muy buena presentación falta probarlo pero se ve bueno
top demais
received as expected. good quality for the price.
Šiaip sau...,bet kaip už tokią kainą,tai labai gerai.Vienu žodžiu botagas geras:-)
como descrito
Excelente calidad llego tal cual como la pedi
very good rod, 1.8m, 4 parts, excelent for light spinning
buena caña.
very fast very happy
Super. Nice.
Muito obrigada às canas de pesca chegou bem embaladas. Eu recomendo o vendedor
謎の中国語が入っていますが使用には問題がありません
dividida em 4 partes, de boa qualidade para a pesca ao fundo de barco
10/10 good quality and shipped fast
La caña tiene buena pinta, aunque aun no lo he probado, creo que me dará muchas satisfacciones. Al ser una caña tan portátil es muy fácil y cómoda de llevar haciéndola versátil
very nice!!!! great price!!! shipping from China to Wisconsin in under 2 weeks and really impressed with the quality for the price 👌 👏 👍
great fishing rod
Good product, feels to be about medium heavy / fast action. Great for 2k-4k sized reels for the 1.8m spinning rod. materials feel nice.