Shipping
We offer international shipping to many countries and regions worldwide. Delivery time depends on the shipping option you choose at checkout. The estimated delivery window is 7–45 business days (excluding processing time).
How do you ship packages?
Orders are shipped using trusted carriers based on your destination, the product’s size/weight, and the fulfillment warehouse. Carrier options may include ePacket, EMS, USPS, and other comparable services.
Do you ship worldwide?
We ship to many destinations worldwide. In rare cases, we may be unable to deliver to certain locations due to carrier restrictions or local regulations. If shipping is not available for your address, we will contact you as soon as possible.
What about customs, duties, and taxes?
Customs duties, import taxes, and local fees (if applicable) are the responsibility of the customer and are determined by your country’s customs authority. By placing an order, you acknowledge that your shipment may be subject to such charges upon arrival.
How long does shipping take?
Shipping time varies by destination and the shipping option selected at checkout. Estimated delivery is 7–45 business days (not including processing time).
*Processing time is typically 1–3 business days. Delivery may be affected by customs clearance, carrier delays, holidays, and peak seasons.
Do you provide tracking information?
Yes. Once your order ships, you will receive an email with your tracking details. If you haven’t received tracking information within 5 business days of shipment, please contact us.
My tracking says “no information available at the moment”.
Tracking updates can take 2–5 business days to appear, depending on the carrier. If your order was shipped more than 5 business days ago and there is still no tracking update, please contact us and we’ll help.
Will my items be sent in one package?
For logistical reasons, items from the same order may sometimes be shipped in separate packages (for example, if they are fulfilled from different warehouses). If this happens, you may receive multiple tracking numbers.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us as soon as possible (ideally within 12 hours). Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. You can request a refund or reshipment if:
- You did not receive the product within the maximum estimated delivery window of 45 business days (excluding processing time).
- You received the wrong item.
- You do not want the product you’ve received — you may request a refund, but you must return the item at your expense and the item must be unused (where a return is required/available).
We do not issue refunds if:
- Your order did not arrive due to factors within your control (for example, providing an incorrect shipping address).
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (for example, customs clearance delays, carrier disruptions, or natural disasters).
- Other exceptional circumstances outside the control of https://wassally.store or our logistics partners.
*You can submit refund requests within 15 days after the maximum estimated delivery window (45 business days) has expired. You can do it by sending a message on the Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (timing may vary by payment provider).
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
parfait ! commander une taille de plus quand même. qualité irréprochable.
Es perfecto, tal y como las fotos del vendedor. Mi hija está encantada. Talla perfecta y calidad muy buena.
디자인이나 이런 건 한국인인데 만족합니다. 다만 생각보다 허리 통이 너무 커서 벨트를 따로 사야한다는 점..? 그리고 제가 키가 175인데도 불구하고 약간 더 길어서 약간씩 끌려요. 그래서 밑단 조정만 잘 하고 허리 부분만 잘 하면 정말 자주 입을 거 같아요!
딸아이 스타일 저격입니다 초4 160키 몸무게48 아직어려서 단추잠그는걸 힘들어해서 단추는 안채우고 입었어요
Exelent.
linda, pra quem gosta dela mais larga recomendo pegar o tamanho maior, tenho 1,67 peso 53kg
boa
Штаны очень хорошие,брала размер М.Принт сзади качественный и хороший,джинсы приехали почти без дефектов,но не было дырки что бы просунуть пуговицу,но может так и нужно..
el pantalon es precioso muy buena calidad muy recomendable
Came a week earlier than the estimated arrival. Very good quality jeans and they thick material. The button hole comes closed but is quite easy to open with some scissors.
I have a 23 inch waist and took my normal size, it’s very fitted on my waist, so if you want the baggy size definitely go up from your normal size. The back is very cute, you will need to cut out a hole for the button as there is no hole. It also shipped really fast compared to what else I ordered.
정말 좋습니다.... 이렇게 좋은 것은 처음 봅니다....정말 좋습니다.... 이렇게 좋은 것은 처음 봅니다....정말 좋습니다.... 이렇게 좋은 것은 처음 봅니다....정말 좋습니다.... 이렇게 좋은 것은 처음 봅니다....
Super pantalon mais vraiment large, je ne conseille pas au personne très fine vraiment
Beau jeans
Они идеальные, у меня размер 32-36, эти размера s (вроде это 36). Рост 157, вес 50кг, по длинне подошли идеально. Они не такие мешковатые как на фото но выглядят очень хорошо, думаю такого эффекта можно было добиться взяв на 1-2 размера больше. Мне не разрезали там где должна быть пуговица, но это ничего страшного, я сделала это за несколько секунд.
beautiful
Норм тільки не було різріза для пуговиці