SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Está genial esta sudadera, es idéntica a las fotos que muestra el vendedor, la tela es de muy buena calidad e ideal para la temporada de frío, la recomiendo mucho.
A wonderful piece, I love it's so soft and warm, wear it everyday straight when I get out of bed.
Es muy caliente y ahora que hace frío lo uso siempre en casa
Rozmiar jak na małego slonia- mam wzrostu 1782 cm i sięga mi do kostek , ogólnie super! Mięciutka, przytulaśna i super trzyma ciepelko ! Do wielkości trzeba się przyzwyczaić ;)
Incredibilmente piacevole e utile. Fantastico. Top. Sono alto 183 e per me é perfetto arriva di poco sopra le caviglie. Soffice caldo comodo. davanti ha un mega tascone contenitore con accesso dalle 2 tasche che va dall ombelico fino allo scroto. Polsino elastici che non stringono la pelle. Era quello di cui avevo bisogno a letto per muovermi bene durante la notte. Il cappuccio ti avvolge testa e contorno faccia restano fuori giusto occhi naso senza stringere é largo e piacevole top top top
Quel plaisir ! c'est chaud et doux ! je n'ai plus froid le soir devant la tv. je suis grande, 1.81 et la longueur est parfaite !
amazing!
진짜 너무 좋아요ㅋㅋㅋ 174인데 거의 발목까지 와요
mido 1,70 m me llega hasta los tobillos, si se alarga puede llegar a deslizarse un poco por el suelo. Calienta bien. Recomendado
entrega rápida y la manta suave y queda perfecta tanto para hombre como para mujer.
Nice warm piece of clothing good for winter wearing indoors.
Parfait, long jusqu’au pied parfait pour rester au chaud
Ottimo anche dopo i lavaggi rimane bello morbido e caldo
superbe... matière bien douce...je recommande
Love it
침낭 처럼 사용할 정도로 매우 큽니다. 폭도 넓어서 거의 엄마 치마를 목에 두르고 다니던 어린시절의 향수를 느끼실겁니다. 처음에 오자마자 화학약품냄새가 좀 있었는데, 배란다에 하루정도 널어 놓았더니 냄새는 빠져서 문제가 없습니다. 따뜻하고 좋은데 , 생각보다 커요 모델이 175는 넘는다고 생각하시면 될것같습니다.
This is your best friend indoor. feels amazing and cozy ...
Todo está bien. No sabía que sería tan ancho, pero para mi 1.80 cm queda perfecto de altura. Le pondré cinturón de albornoz.
Keep my wife warm in the morning so she doesn’t have to turn the heater on. It’s like super oversized goes all the way down covers her feet. She’s 5 foot four and I think I got her a small.
המשלוח הגיע מהר, בדיוק כמו בתמונה, בד רך ונעים , מזמינה עוד אחת
Todo bien, talla correcta y abriga mucho así que cumple su función sin problemas.
mom happy about it so i am happy as well
Es tupido y muy gustoso, buena calidad. El de 140 me vale midiendo 1,70m
Excellent. Very warm. It exceeded all my expectations.Fast delivery. Absolutely recommend the seller! Thank You!
생각보다 완전 크고 길어요 키 165인데 질질 끌리네요🤣ㅋㅋ