SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
これは温かくて気持ち良い！ オススメ👍️
Very good and arrived very quickly. Thanks!!!!
Perfect for lowering heating costs. The warmest thing I've ever bought! I'm 1.73 and it reaches the floor, very long loose sleeves with elastic cuffs to keep the heat in, the fabric is very thick and soft, it's very wide, so much fabric it's like wearing a blanket and the hood is huge and cosy. I get so warm I have turned my heating down really low and just ordered a second one in a different colour. I expect I will get them all.
SUPER!!!
excellent très chaud et moumouté à l'intérieur. Fidèle à la description.
Tal cual como se describe en la tienda, está muy bien embalado el artículo, todo perfecto excepto la empresa transportadora local CTT, tardo 10 días de más teniendo ya el artículo en su oficina
amazing warm
Buon prodotto
Excellent product my wife loves it
조금 크긴하지만 포근하고 좋아요
I like that it is long. I am short, so I may need to him it. it is single layard.
polecam
bellissimo, consigliata
Produto de excelente qualidade, não solta pelo na máquina de lavar e ainda chegou com 11 dias de antecedência.
알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! 알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! 알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! 알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! 알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! 알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! 알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! 알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! 알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! 알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! 알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! 알리익스프레스에서 구매하는제품인데도 이정도 퀄리티라니.. 놀랍네요! 국내 쇼핑몰에서 구입하는가격에 몇개를 살수있는건지..상품 잘받았고, 잘쓸게요!! ^-^;
C’est chaud et jolie, belle taille parfait pour tous
trop beau et bien chaud
暖かい。かなり暖かい。 ただポケットはもうちょっと上の方にあると使いやすい 入口が上似合っても下に落ちるため、ポケットの中にものを入れると膝に当たる。 ポケットは無いものと思った方がいい
prodotto buono e soffice
fiel a la descripción de la fotografía, envío rapido
très chaud et douillet
A very nice and soft cape that warms you up instantly. A wonderful purchase for winter.
Quality and size is great. Now I'm ready for Spanish indoor winter cold.
Es muy suave. Largo un rato. Me llega más allá de los pies y mido 1,60. Los puños son elásticos, con lo cual mejora la batamanta porque es más fácil de manejar. Recomendable
여자친구가 이번 겨울 이걸로 충분하다고 하네요. 매우 만족합니다.