SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
상품과 배송 모두 만족합니다 사업번창하세요
좋음
183남편 171본인 너무 잘맞고 좋아요 :)
와우 큼직하네요 보들보들 따숩게 입겠어요
IMPRESIONANTE
Nice, soft and very warm. Needs some time to decompress to full fluffiness as it is shipped as very tight roll.
샤워하고 딱 입으면 아주 좋아요 냉기막아주고 편하고
Perfecto, grande, abrogosito, tal cual a la imagen. El color beige chulísimo y el envío super rápido, cuatro días. Muchísimas gracias al vendedor.
아주좋아노...따습니다...가성비 굳....
Fantastyczne. Ciepłe, przytulne i pocieszne. Polecam bo jest naprawdę fajne.
LA TAILLE EST CORRECTE ET TOUT DOUX
보풀이 많이 남
Thanks for this good transaction Honest seller. Fast delivery.Recommend.
따뜻하고 좋습니다
털 날리거나 사이즈 엉망일까봐 걱정했는데 아주 넉넉하고 따뜻합니다
Very warm. Got it a little too big, but works just fine.
خيال ودافئه وسرعه الشحن والتوصيل
it's wonderful and warm
Está genial, perfecto, me encanta
exelente producto suebe y calientito
이거 캠핑 가서 하나 입고 있기에 아주 좋습니다. 길이도 매우 길어서 따뜻하네요. 한 번 입었었는데 저는 침당 대용으로써도 괜찮다고 생각이 듭니다. 빨고 나면 어떨지 모르겠는데 현재 받아서 쓰기엔 아주 좋습니다. 냄새도 안 나고 바로 사용할 수 있어서 좋았네요. 캠핑 가서 겨울에 이거 하나 입고 거실에 있기에 딱 좋을 것 같습니다
Great quality; very fast shipping; highly recommended!
이불을 잘 걷어 차고 자는데 편하게 입고 자기 딱 좋습니다. 키 176 발목위정도 기장입니다.
la verdad es muy buen producto, abrigador y de buena calidad.
따뜻하고 이불입고잇는 느낌 !!