SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
보들보들하고 따뜻함 냄새가 나서 세탁을 했는데 그래도 조금 남 길이가 길어서 바닥 다 쓸고다님 170이상인 분들은 강추~~
Sleeves are long. Color is exact. warm and cozy.
생각보다 도톰하지는 않음 컴퓨터할때 입고하기 좋아보여서 삼 후리스 느낌 부들부들~ 나쁘진않을듯 11천원 싸게사서 만족.. 2만원줬음 눈물났을듯ㅋ
изделие очень длинное. парню 173 до самого пола. качество среднее, но вполне приемлемое
It looks good, and fits and is well made. But I'll have to wait for Winter to give a proper critique about how warm it is.
딸이 따듯하다고 좋아함 강아이도 이거 입고 있으니 그옆에서 누워있음 하나 더 살까 고민중임
여성.키 163.55싸이즈. 착용후 길이는 바닥에 살짝 끄는정도이고. 광고사진과 거의동일합니다.재질은 굉장히 부드럽습니다. 캠핑장에서 입을려고 구입했는데 너무 마음에듭니다. 모자크기도 엄청넉넉합니다. 웬만한 남성도 입어도 될듯요.
un poco grande pero para el invierno va a ser perfecto
нормальна якісь, дуже тепле. На зріст 162 довге, вже мені все одно подається.
Отлично!
굿 좋습니다. 포근하니 세탁후 건조후 입으면 딱 좋아요.
색깔이 너무 이뻐요. 실물이 더 이쁜색입니다. 하나 더 사고 싶은데 이색은 가격이 올랐네요 키162 인데 입으면 발등다 덮고 바닥 끌려요^^ 두꺼는 실내용이라 안두껍.
Comprei para minha esposa. Ela adorou!!
Отличное качество ,быстрая доставка
Love it
дуже хороша якість м'який що аж на підлозі м'яко буде
True to description, very warm and aoft
내 키가 173인데 비닥에 끌릴정도로 길고 넓음. 안에 안입고 겉에 입으면 모자 뒤집어쓸때 쇄골쪽 드러난다? 싶음. 재질 부드럽고, 집에서 입기에 이정도 두깨면, 방에 구불러댕기다 이불 안찾아도 이불이랑 엉켜서 잠드는 정도 만큼은 따땃하겟음. 이런거 첨 사봣어서 비교군이 없긴 하지만, 아무 마음에 듬
Très grand et amusant à porter. c’est un multi tailles mais avec mes 180 cm il convient bien
bon produit , léger très chaud en intérieur. il faudrait faire évoluer avec une ouverture intégrale devant , un peu moins long (ou un velcro) ce serait parfait pour une personne âgée qui s'emmitoufle dans son fauteuil.
Very good. Thanks
nickel je le recommande a tous tiens chaud et je vais en recommander deux de plus pour ma belle mere qui est toujours frileuse quand arrive automne et l hiver
Super kocobluza. Gruba i bardzo przyjemna w dotyku.
Супер!
Pratique, efficace quoi demander mieux