SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Artículo recibido dentro del tiempo establecido. Se ven bastante bien. Cuando los pruebe ya sigo contando que tal van.
super produit correspond à mes attentes
buena calidad
хорошие крючки
Un montón de anzuelos... 1600 dice, pero yo no los he contado. Van de muy pequeños a medianos, por lo que si quieres piezas grandes, no te conviene. Por este precio y si sabes abudarlos bien, es más que recomendable. los anzuelos son muy afilados, vienen con muerte y se ven resistentes
muchas cantidad y buen envío
Super produit, je n’ai rien à dire. Merci je n’ai pas encore testé, mais ça a l’air du bon produit.👍👍👍
Все добре. Продавця рекомендую
article conforme a la description, tres bien emballer et livrer dans des petit sachet et bien ranger dans une boite en plastique dur compartimente et pour moi arriver avec 3 jour d'avance
gute Ware, schnelle Lieferung gerne wieder
Bardzo dobre haczyki. Polecam.
good hooks
Love them. They hook perfectly and are really easy to mount!
Tienen muy buen pinta y acabado, estoy deseando probarlos
excellent
Perfecto varios tamaños envío rapido
запаковано добре у пупирку, коробка ціла, гачки 200 шт теж (не рахував), в роботі ще не перевіряв (з магазином не спілкувався, але ставлю все рівно 5), птн пнх
ESTAN BIEN, ME HUBIERA GUSTADO PODER ELEGIR LOS NUMEROS, POR QUE HAY ALGUNOS QUE NO GASTARE NUNCA, PERO EN GENERAL, BIEN
excellent all as described. packing was good no damage on the item. not tested yet, but hope soon i will go fishing
חבילת קרסים נהדרת , עושה סדר , מוצר נראה איכותי מאוד.
отличный набор за прекрасную цену! рекомендую!
bonito pata lo que costo todo excelente
muy buena calidad de entrega 💯 recomendable
Tolle Qualität und schneller Versand
material chegou bastante rápido e 5* !! muito satisfeito obrigado!!