SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excelente alicate o pinza de pesca. Excelente relación calidad precio
produto de ótima qualidade
Ótimo produto. Chegou certo e no prazo. Muito bom mesmo
Produto top 10, chegou antes do prazo, recomendo o vendedor!
tal cual a la imagen, es comodo de usar, facil manejo al poner y quitar los anzuelos y señuelos
배송빠르게 잘받았습니다 생각보다 가볍고 큽니다 재질또한 내구성이 강한건 아닌거 같습니다 그래도 가격대비 괜찮은거 같습니다
todo muy bien confirme con el pedido igual a la imagen
mw gusto su calidad y es muy liviano
súper encantado, lo recomiendo
ótimo alicate já tive um desses antes perdi quando o caiaque virou
exelente... es la segunda que compro... el mejor regalo para un amigo pescador..👌
recomendo!
Alicate top , chegou antes do prazo , super recomendo
produto de alta qualidade! recomendo o vendedor e também o produto.
이 제품은 정말 만족스럽습니다! 디자인이 세련되고 사용하기 편리합니다. 성능도 뛰어나고, 가격도 합리적이에요. 재구매 의사는 100%! 입니다. 배송도 정해진 날짜에 왔습니다. 많이 파세요.
Excelente, como se describe
This is a very solid made aluminum alloy plier. It is well made and seems quite precise. I am glad to have bought these and will be using it regularly in the future.
Excelente ferramenta, bom acabamento, material me parece muito bom, por isso é muito indicado pelos pescadores,uma boa aquisição por um excelente preço.
produto excelente qualidade ótimo custo benefício.recomendo.
perfecto, tal como se describe. Gran vendedor. Recomendable
아, 진짜 마음에 쏙 드네요! 기대 이상으로 좋아서 완전 만족합니다. 덕분에 앞으로 완전 편하게 사용할 수 있을 것 같아요. 정말 감사합니다, 잘 쓸게요! 앞으로도 좋은 제품 많이 만들어주세요!
gostei muito, forte bonito e muito bem feito
alicate de excelente qualidade.nada a dever as grandes marcas japonesas!!!!
Muito resistente e leve para o uso na pescaria
スプリットリング外したり、カミツブシ潰したり使ってます。 軽さは良いです。 バーブを潰すのは苦手かも。