SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
小さめですが、ピッタリです
super suave y muy bonito,llego súper rápido.
Maravilloso. Calentito, super suave y comodísimo. El único pero es el bolsillo que está demasiado bajo, pero por lo demás, genial. Muy buena compra. Gracias.
부드럽고 가벼워서 좋음
이번 겨울을 대비해 산 털 잠옷이 기대 이상으로 만족스러웠습니다. 먼저 재질이 굉장히 부드럽고 촉감이 좋았어요. 안감이 털로 되어 있어서 입자마자 따뜻함이 확 느껴졌고, 추운 밤에도 이 잠옷 하나만으로 몸이 충분히 따뜻했습니다. 특히 거실 바닥이나 바람이 솔솔 들어오는 방에서 오래 있어도 몸이 차갑지 않았어요. 디자인 및 핏 측면에서도 마음에 듭니다. 제가 선택한 것은 배기핏 상하세트였는데, 상의는 품이 넉넉하고 하의는 허리 밴드가 있어 착용감도 편했습니다. 색상도 은은한 파스텔톤이라 잠잘 때 입어도 부담 없고, 거실에서 잠깐 나가서 택배 받을 때도 괜찮을 정도였어요. 내구성도 꽤 좋아 보여요. 몇 번 세탁기 울코스로 돌렸음에도 털이 뭉치거나 빠지지 않았고, 보온성은 여전했습니다. 패브릭 판초처럼 두껍진 않지만 일반적인 실내 난방 환경이라면 충분했고, 외풍이 심한 공간이 아니면 이 잠옷 하나로도 잘 버텨요. 단점이라면, 털 덕분에 조금 부피감이 있어서 여름용처럼 얇고 가벼운 잠옷을 원한다면 무거울 수 있다는 점. 그리고 털 특성상 다소 민감한 사람에게는 가려울 수 있으니 피부 예민하신 분은 한 번 닿아보고 구매하는 게 좋을 것 같아요. 총평: 올해 겨울용 잠옷으로 아주 만족합니다. 보온성과 착용감 모두 우수하고, 디자인도 실내 데일리로도 손색 없어요. 추운 밤 꼭 대비하고 싶다면 추천드립니다!
Super miękka. Rozmiar pasuje na moje M.
크기가 좀 작은거 말고는 다 좋아요
Igual que la foto muy bonitos
Very nice pajamas, simply lovely.
very comfy and warm
Me encanta es el segundo que compro recomiendo pedir talla más para que sea más cómodo yo pedí XL y soy S/M y me quedo perfecto para dormir
love them. very soft, light and warm.
Me encanto quiero otro
Maat valt klein, aangeraden een maat groter te bestellen. Wel heel zacht en warm.
woo thank you very much 😊 🥰🥰🥰🥰🥰
lovely comfy and fits perfectly
Материал хороший, теплый и мягкий.РазмерXXL подходит на европейский размер М.
ameiiiiiii
super conforme à la description livraison rapide 2 semaines vers l'Algérie merci vendeur à recommandé
Muy lindo, el XXL es como un m aquí en México
El material es muy bueno es muy suave, el diseño es lindo, solo una recomendación que las tallas vienen más chicas , si compran, pidan una o dos tallas más grandes
Great product. Fast shipping. Thank you.
This pajamas set is sou cozy and warm! Loved it!
it good!
Lindo e bem quente, porém o tamanho da calça não condiz com o tamanho comprado. Uso 40/42 e o XXL ficou apertado kkk mas eu amei