SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
muy bueno llegó e tiempo record
muy contenta es para mí computador y que se ventile por debajo además te da un apoyo para que está más levantada buen material se siente resistente y de gran calidad
excelente producto
Buen producto, un poco sencillo pero es funcional. Lo recomiendo. Me llego en 12 días
Nice my experience has shifted after using this...thankss
Received in good condition. Good product for the money.
Se siente frágil pero si soporta el peso de una laptop de 14 pulgadas sin problemas.
buen producto, solo se siente un poco endeble pero nada mal por el precio
Produto conforme descrito. Chegou rápido à minha morada. Pensei que o produto fosse metal, mas é plástico. Neste caso o erro foi meu, que não li e como já tenho um, em metal, pensei que fosse igual, mas corresponde ao descrito.
is just plastic and doesn't feel like high quality but does it's job perfectly.
werkt goed en is uitermate stevig. mijn laptop beweegt niet en de steun houd hem goed op zijn plek
se ve que es de un plastico no muy resistente, habría que probarlo unos cuantos dias para ver su desempeño. El acabado se ve muy bien
un producto bastante simple, pero la verdad es que funciona perfectamente. muy contento con la compra
Excelente soporte para laptop muy funcional y a la medida.
Prodotto arrivato nei tempi stabiliti, anzi per essere precisi con 2 giorni di anticipo. Prodotto molto valido e perfetto per il mio lenovo da 15 pollici, molto stabile e ti permette ci tenere lo sguardo alto e principalmente permette al pc di stare rialzato in modo da permettere meglio alle ventole di raffreddare. Lo consiglio
Por el precio no esperes algo de mucha calidad. Espero que dure al menos unos meses.
Tripé em excelente 😎 estado bastante solidificado ótima entrega 🚚 do produto recomendo pessoal
Muy consistente y robusto. Me encantó
Does its job well, holds my laptop
Todo muy bien practico y funcional
what you would expect from a stand of this price - does its job
Sehr leicht und für den vorgesehenen Einsatz absolut ausreichend. (Es steht bei einfach nur auf dem Schreibtisch)
Muy bueno ajustable, súper bien
muito bom! serve para um notebook com tela de 15 e 16 polegadas, que era o que estava precisando.
hasta ahora todo bien tiwnw una semana y no le a pasado nada