SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
PRODUTO DE BOA QUALIDADE.
Bellissimo complimenti
parfait magnifique montre
bardzo ładny zegarek ma bardzo ładny pasek super jakość jestem zadowolona z zakupu i polecam tego sprzedawce
класс
Дуже гарна модель. В темряві циферблат добре видно. Хід точний +-20 с/д. Досить якісно виготовлено. Рекомендую
todo perfecto tal cual como se describe el vendedor fue muy bonito una vez puesto en la muñeca se ve muy bien buen reloj a buen precio. gracias
Bought the service charge 16 sr
belle montre
Was damaged during shipping, one of the decoration rings was not properly fixed during manufacture, i told them the problem and agreed to refund only 20% of the original price. I haven tried to fix it at a local watch shop but the mechanics broke down because of the poor quality during the operation. The design is interesting but in the end all i have is just a damaged product. Maybe in the future they will protect the products better during shipping process.
Top watch! Very good quality
thank you very much my friend I love it I hope you have a good day
I loved it, Very well packed , Nice box and thank you for the gift
bom produto ótimo vendedor recomendo
Годинник виготовлено досить якісно. Хід точний. Беру не вперше. Циферблат в темряві дуже добре видно. Підзаводу вистачить більше ніж на добу.
Hermoso reloj,me encantó!!!
satisfied
Wonderful watch!
It's cheezy ... but it works and is actually nice considering it's low cost and obvious brass case. This is a just for the fun of it watch.
Reloj kinetico ...no le llevó usando mucho, pero contento con la compra...me molesta un poco el tipo de cierre de muñeca que tiene...nunca había visto uno así que yo recuerde, aunque no es nada malo, simplemente no estoy acostumbrado.
Orologio arrivato velocemente. Imballaggio ben fatto. Per il momento funziona bene, sembra solido e ben fatto. Cinturino in acciaio solido. Sono soddisfatto del mio acquisto
muy buena calidad para el precio que tiene el envío fue rápido a el salvador bien embalado 10 de 10
excelente reloj de buen material lo recomiendo al 100% en cuanto pueda comprare otros para mi colección
very happy
Really cool watch. The bracelet is better tham i was expected, lume poor but still a nice looking one.