SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
quickly arrived thick sol 👍 room for toes lightweigth
Alles super, schneller Versand! Super schöne Schuhe! Hier passt Größe 39 für eine EU38. Ich bin begeistert! Danke!
super cómodas y de buena calidad
удобные свободные кросовки для прогулок. быстрая доставка
he tenido zapatos de todas marcas, tengo un 48, y tengo 2 barefoot hobibear y ahora estos, son los zapatos mas. comodos que he tenido en 47 años
muy parecidos a Altra lone pick solo un poco más duros
Calidad excelente. Muy cómodas. Cuidado con las tallas porque entre paréntesis pone la talla europea, no guiarse por el número de fuera.
Aún no las he estrenado ya que son para reyes pero parecen buena calidad. son barefoot con amortiguación
como siempre, geniales ,recomiendo
На свои деньги шикарное качество! Все приклеено без косяков, реально не хуже чем у известных брендов. Мой европейский размер 46, а длина стопы 29 см. Согласно таблице производителя эти кроссовки с нормальным запасом, нога чувствует себя свободно но при этом не болтается и не выпадает. Купил еще и другую их походную модель и там размер 46 и они тоже сидят удобно и не давят на мою ногу 29 см, как и указано в таблице. Покупал для походов первое впечатление что подошва должна хорошо цепляться за поверхность, буду проверять. Первое впечатление - на ноге сидит очень удобно и ходить хорошо
Todo perfecto, ya tenemos muchos pares de esta marca, y siempre encantados, ni una queja.
son muy cómodas. las llevo puestas todo el día y mis dedos están muy aliviados
son muy cómodos tanto para caminar como en el entrenamiento
Nice hiking shoes. Wouldn't rate them as barefoot but the toe is wide enough and the sole is well made
preciosas,segundo par que compro,mi hijo no quiere ponerse otra cosa, de buena calidad y cómodas, recomiendo medir el pie para acertar con la talla.
magnificos
Mi hija está super contenta, son anchos, respetuosos con el pie, y dice que son super comodos. No se los quita!
genial y muy bonitas
알트라 짭인데 퀄리티는 동일. 앞으로 이것만 신는다.
Muy buenas las zapatillas, cómodas, lindas. Fijarse en la talla, las compré equivocadas la 1 vez. Mi pie mide 23 cm compré unas talla 37.
Cómodas, blanditas y no aprietan los deditos
Calidad-precio inmejorable. Super cómodas. Utilizando la tabla de tallas me salió una 47 y la verdad que un poquito grandes, pero creo que una talla menos no me iría bien. Simplemente geniales. Volvería a comprar.
hermosoos, me encantaron y muy comodos
me encantan son muy cómodas y de buena calidad
Todo correcto, llegó en su caja y en buen estado. La calidad y diseño bastante acpetable. Son muy cómodos