SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
buena calidad, comodas al caminar, el color es versatil a diferencia de los otros de ese modelo. demoraron 2 semanas en traermelo, dentro del plazo establecido.
excelente calidad
La verdad mejor de lo que esperaba. Ahora habrá que probarlas sobre el terreno a ver qué tal van y si duran.
excelente, son mejores de lo que yo esperaba.
jsou skvělé, jako všechny, co jsem už objednala.
exelente producto me ideales para corre en terrenos dificiles mi pie mide 28.5 cm y me pedi la talla 45 me quedan un poco grandes como 5 milimetros perfectos para recorer largas distansias
Krásné zpracování, rychlé doručení. skvělé na nošení.
están muy bien
Krásné, objednávala jsem už 4.par a všechny boží!
Estan muy bien los zapatos, buena calidad, la.comodidad es superior, yo tengo el pie muy ancho y aún así me quedaron cómodos, sin duda, han sido mis zapatos preferidos en la vida
comodísimas y perfectas, las recomiendo, no las tengo aquí para foto, pero son tal y como las ves en el anuncio
Hasta el momento tengo 15 dias usándolos en footbike y todo excelente. Puntera ancha con suela rigida. Llego en 10 dias a Guadalajara
todo correcto, muy bonitas y resistentes son las segundas que cojo tuve las de color blanco y son buenísimas de lavar salen perfectas de la lavadora
very nice
Nice shoes. My foot is 27.2 sm. This size is ok for me. I bought it for running and outdoor gymnastics, first training was good (I'm beginner and run very little). I have to tighten the laces well because they are pretty wide.
Muy cómodas y preciosas.
Dan poca talla, pedir un número más. Son comodisimas
Skvělé, ale o něco menší velikost
Son fantásticas, mejor de lo que esperaba. Tienen espacio para los dedos pero sujetan muy bien el tobillo y empeine, por lo que el pie no se desplaza dentro del zapato. Se ven de buen materal. Suela adecuada para montaña. Vienen bien embaladas con en su caja. tallaje según la tabla. uso 38-39 normalmente y el 39 me va genial. empeine
Uwielbiam Hobibear , buty są świetne, szerokie, mają grubszą elastyczną podeszwę, myślę, że sprawdza się w wymagającym terenie.
muy bonitos, igual a la foto. solo falta probarlos a ver si son cómodos . me encanta el color. es muy bonito.
Son geniales, me gustaría que la punta fuese un poco más alta pero de todas formas están genial, pediré más fijo. Buen vendedor y a buen precio con la oferta.
shoes is top
son muy bonitas
Chulísimas y la talla aunque es justa de tallaje, me iba bien