SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
colors are stylish, 45=27.5cm, fits just right for +-27cm foot. wide enough (probably even 46 might still be ok). it will take some time in order to conduct on field tests.
Hemos comprado varias zapatillas del mismo modelo porque nos han gustado. Son nuevas y ahora son cómodas , ya veremos con el tiempo si siguen siendo cómodas y si duran mucho o no.
me encantan. Han llegado súper rápido y son comodisimas.
excelente!!!! la calidad buenísima y muy cómodas
Geniales, son muy buenas opción de calzado con puntera ancha y flexible. Siempre hay que coger una talla más de la habitual.
zapatillas cómodas y bonitas. Falta saber si duraran mucho o si se romperán con el uso en poco tiempo. Si duran , son recomendables por su precio
super cómodas , se las recomiendo a todos mis familiiares
jsou skvělé!
Increíbles , tenía otras de esta marca y estilo parecido, son super cómodas y respetan la forma del pie, además son muy bonitas, muy recomendable
Дуже зручні та гарні. Перший раз замовила завеликі, але їх відразу купили . Цього разу розмір підійшов ідеально на 24,5 стопу. Ще вони дуже гарно фіксують ногу , планую в них йти в гору.
Muy cómodas. Puedes ir muy bien por plena montaña
Buen producto. algo desteñido, buena calidad. Buen producto. algo desteñido, buena calidad. Me gusta.
They are perfect for wide feet. They arrived quickly, well packaged. Very good quality. I recommend the seller.
todo perfecto y envío rápido
Parecen muy cómodos. Talla 39 calza bien y con sitio para los dedos. Mi hijo dice: "La verdad es que son muy cómodos y no resultan molestos a la hora de caminar"
como se describe, estaría bien que estuviera el modelo de negras completas
fiel a la descripción, pedí un número más que lo que suelo usar. contenta.
Muy bonitos y cómodos. con suela con buena amortiguación.