SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
excellent 👌👌👌
El paquete llegó rápido y en buenas condiciones. ya solo es instalarlo y ver como funciona
швидка доставка, якісна упаковка. Фільтром задоволена, продавця раджу ❤👍
Класний фільтри. В комплекті усі необхідні перехідники та 4 змінних картриджи (один вже выставлено в фільтр, перед використанням трета зняти з нього плівку)
как всегда топчик
fácil de instalar, buena calidad
ordered a 2nd one for mother in law as we are very happy with the 1st one for mum water tastes much better and looks nice and clear in the glass when poured
I'm happy with it.
good quality steel.
取り付けるのに時間がかかりましたが、 どうしても付属アダプタで取り付けられない場合は、 近所でアダプタを別途購入して取り付けられます。 替えのフィルターは3個付属していて、 手軽に浄水できるのでとても良いです。 ありがとうございます。👍️
Вода з фільтра тече чиста,що приємно радує. Все працює.Дякую!
supplied quickly , fits well , good product
filtre tés bien l'eau de robinet, je conseille
ممتاز جدا انصحكم به
I’m really impressed with the Faucet Filter. The stainless steel material feels durable and resistant, which gives me confidence in its longevity. The product arrived exactly as described, meeting all the specifications. Overall, I’m very satisfied and would highly recommend it.
До Латвии за три недели , незнаю что делать у нас в Латвии в Лиепае вода ужасная, я пью с бутылок покупая её, а суп варю или чай из-под крана беру, за неделю чайник белый от накипи -это ужас, посмотрим насколько эффективен этот фильтр, я надеюсь на него!!!
The item looks as advertised and seems to work fine.
No viene con los filtros que se ve en la imagen. El artículo si es eficiente
great
Al final me costó pero lo puse, es mas fácil de lo que pensaba. Si tengo que elegir, cogería otro.
Excelente calidad, no esperaba que fuera completamente metálico, trae varios acoples. Solo tardó 10 días para llefar a Colombia.
seems like an amazing product, tested and very satisfied. highly recommend
super
Fonctionne bien, j'ai dû usiner un adaptateur 24 22 qui avait une collerette et n'entrait pas dans le robinet. Attention la cartouche installée dans l'appareil est emballée donc ouvrir le couvercle sinon l'eau ne coulera pas , les 3 autres cartouches sont emballées aussi. Après ces détails ce système fonctionne parfaitement.
Facilement adaptable