SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
заказ пришёл быстро в принципе я довольна
Excellent product and 100% recommended seller!
Todo perfecto. No los he probado pero son muy suaves, bonitos y blandos.
Funciona bien, es de bonito aspecto, aunque no de la mejor calidad. Por el precio está muy bien y trae diferentes almohadillas para optar por la mejor opción para tus orejas. Recomiendo su compra.
ok, the handler is good, i can sleep witk this on my side.
very good for small ear canals
Nice Quality Silicone, comes with different ear gummies size. They block sound well. Good purchase.
귀에 딱 잘 들어가서 좋음 근데 잃어버림 ㅠㅠ
Sehr schön
Tal y como se describe. Todo correcto.
SUPER☆☆☆☆☆
хорошо
perfecto
nice
ottimo prodotto, una volta individuata la misura giusta si adatta perfettamente e non lascia filtrare rumori
I give 4.5 stars. The item is as described and is nice, soft, has diferent sizes and sometimes they fall off my ears.
son muy cómodos y aislan bastante. no puedo dormir sin ellos
Spełnia oczekiwania
I received the item, very good quality, fast delivery, thank you very much. Thank you very much for the great gift, super, delivery speed is fantastic
todo perfecto muchas gracias
Producto correcto. Los uso con las almohadillas más pequeñas y encajan perfectamente, son muy cómodos para dormir, casi ni se nota que los tienes puestos aunque duermas de lado. Lógicamente, como dice el anuncio, no cancela todo el ruido, pero sí que hacen su trabajo.
Les roses comme les verts sont de meme qualité. Tres bonne! Agréablement surpris pas leur efficacité
Super
decent quality, they surprisingly let through a lot of sound and it's not hard holding a conversation while wearing them
Great earplugs! They are effective at blocking out noise and are comfortable to wear. I bought these to block out noise when I work, and will buy a couple more pairs. The loop makes them easier to remove compared to foam earplugs. They come with four ear gel sizes.