SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
배송 빠르고 가성비 좋네요.
リピート購入になります。この商品はコストパフォーマンスが大変良く、信頼できます。多分またリピート購入するとすると思います。ありがとうございました。
very good
Muito bom produto, e chegou dentro do prazo.
잘받았습니다 저렴하게 구입 할수있어 좋았어요 ㅎㅎ 잘쓸께요
빠른 배송 그리고 꼼꼼한 포장 굿
좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요좋아요
싼맛에 샀는데 괜찮아 보입니다.
Arrived in the specified timeframe. Can't wait to try it out!
1호치고 두꺼운감은 있지만 튼든하고 갠찮아요 물빠짐은 조금 있지만 가격생각하면 그냥 오케이 입니다
4가닥이라 쓸리면 잘끈어지는데 캐스팅전 줄상태 체크하며 쓰면 줄은튼튼해서 좋네요
좋습니다~~~~~~~~~~~~~~~~~~~~ 적극 추천합니다~~~~~~~~~~
가성비 짱 다음 또 구매할에정
todo bien muy rápido perfecto
ótima qualidade, vale a pena.
가성비 맛에 쓰는 알리. 아직 사용 전이지만 금액 대비 품질은 좋네요 재구매 의사 있습니다. 이상 내돈 내산 리뷰~!!!!
저렴한 가격 5일배송 좋아요
적당한굵기 길이 탄력 만족함
Custo benefício excelente.
정말 좋습니다 추천합니다
예민한 분들은 일제 미제 구매 원투 처박기용으로 딱좋음
arrivato prima del previsto sembra di buona fattura devo ancora provare
가성비최고 가성비최고
muy buen producto lo recomiendo
Muy buena calidad