SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
molto bella e funzionale. Un laptop da 15.6" è entrato perfettamente e l'alimentatore con un mouse hanno trovato posto comodamente nella tasca laterale. Ottimo il tessuto impermeabile
Прийшло в часно,якість не погана, 15 дюймовий ноут влазить тугенько,але влазить,рекомендую.
Exactly as advertised, and its good quality. My laptop is a little thin so it doesnt’t quite pack it out, but thats my fault, not the product! Happy with purchase, especially considering the price
Le queda perfecto al computador de mi hermano justo lo que el queria
Se siente muy bien al tacto, de muy buena calidad. De tamaño me va perfecto para mí portátil. Tiene un bolsillo lateral que ha resultado más grande que lo que parecía en las fotos / vídeo. Muy contento con la compra, lo recomiendo.
it is exactly what I was expecting at an unbelievable price!
מוצר מעולה ומוצלח עם ריפוד פנימי אלגנטי וחזק
תיק טוב יפה קומפקטי אהבתי
Perfecta para MacBook m5 de 14 pulgadas
. מאד התלהבתי.תיק מחומר מעולה! רוכסן איכותי. מאוד יפה ומרשים לא יאומן המחיר הזול
custodia porta PC comoda e protettiva, la qualità dei materiali appare buona e duratura, è dotato di una discreta imbottitura che protegge il tuo PC dai piccoli urti. inoltre il rivestimento interno lo salva da abrasioni. è dotato di una seconda tasca con cerniera dove può mettere i tuoi accessori, ma non il trasformatore dell'alimentazione se è un modello grande. rapporto qualità prezzo molto buono.
Muy buena funda para mi ordenador HP de 13" entrega rápida y bien informado.
Pedido llegó mucho antes de la fecha estipulada por la app. Todo en orden, buena calidad. Es para mi PC Acer y es bastante grande, cae perfecto. Vendedor recomendado
It's just what I was looking for. The front pocket comes in handy for charging cords. The inside is plush to protect your laptop, tablet or portable screen.
Fits perfect for my 15"6 laptop
Passt hervorragend zum Lenovo t490.
Davvero bella perfetta per pc bombata al punto giusto
Very good
Muito bom, esse é meu segundo!! Super macio a parte a onde coloca o notebook, tem espaço para colocar mouse, carregador e mousepad!!!! Comprem sem medo
Envío muy rápido. Muy contenta con el pedido. Calidad excelente. Recomiendo 100%! Muchas gracias!!!
ממש מרוצה מהמוצר. מתאים בדיוק. לגודל המחשב.
Гарна якість. Чехол зручний, міцний з гарної тканини. Мені подобається
가격대비 최고네요. 쿠션이 없을까봐 걱정했는데 완충쿠션도 충분합니다. 제꺼는 15.6인치 16대 9노트북인데 공간도 넉넉해서 16대10 노트북도 가능하지 않을까 생각됩니다. 좌우로는 딱맞고 아래위로는 공간이 남습니다. 다만 폭이 좁아서 충전기랑 마우스를 넣으면 다른 것을 추가로 넣기엔 빠듯합니다. 나중엔 어딸지 모르겠는데 우선 싼티도 안나고 손잡이도 생각보다 튼튼해보입니다. 6~7천원에 구매했는데 가성비 좋습니다.
Thanks
Perfect for my MacBook 13 inch. Good value for money