SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Más robusto de lo que me esperaba. Buena protección para el precio que cuesta.
Perfecta para mi portátil de 11,6". Puedo guardar el portátil, el cargador y accesorios.
de muy buen tamaño y de buena calidad 10/10, cumple sus espectativas
Compré 2 y están genial, muy buena calidad y bonitas.
Very good bag does its job well
Borsa molto bella fatta bene di buona qualità, con anche la tasca laterale per riporre maus e caricatore, sono soddisfatto la consiglio.
якість гарна, під ноут 16 дюймів підійшов
I took the 15.6 and it fits my 16 inch portable screen. The quality is very very good!
Chegou rapido, excelente material, grande cabe um notebook de 16', bem almofadada protege bem o notebook, impermeável e com bolso externo pra documentos. Só medida. vale cada centavo.
La funda es muy cómoda, el portátil entra bien sin problema, es impermeable por fuera y lleva un acolchado decente tanto en la parte superior como inferior, me encanta. Es igual a la imagen!
I'm satisfied with the item, material looks high quality, I recommend
muy lindo, por dentro viene muy suave ademas del compartimento de adelante espacioso
La funda se adapta a la perfección, por el precio esta genial. El bolsillo exterior va muy bien para guardar los cables y me gusta mucho que se abra por el lateral. La asa que tiene va perfecta para su transporte
buen producto , se ajusta perfecto a mi portátil de 14 pulgadas
Spedizione immediata e consegna combinata molto veloce. Semplice ed ottima custodia per laptop, esattamente come descritta. Mille grazie al venditore
Entrega rápida, y el productto de muy buena calidad, es tal cual como aparece en la descripción y en las imagenes, el tamaño esta perfecto ya que mi notebook entra de manera correcta.
Mi portátil de 16 inch entra perfecto en el bag de 15.6 Inch, y el producto es muy suave por dentro y de excelente calidad.
Very good
muy buen diseño amplio y buen material
super pokrowiec na laptopa. cena niska w stosunku do jakości.
Muy contento con la compra para mi portátil de 15,6 pulgadas va perfecto. Buen vendedor recomendable
me encanta, para mí vivobook 14 go, no necesito más uwu
Producto de excelente calidad, totalmente recomendable. Es muy suave por dentro y está bien acolchado.
جوده حلوه ومن جوا القماش ناعم على الجهاز
사이즈도 딱맞고 슬림하고 간편해졌습니다.