SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Беру уже седьмой коврик, очень классные
Exactly as shown in the pictures provided by the seller. I ordered the smaller one and that's only my fault, should have purchased a bigger one. But I'm using it nonetheless and it really helps with not having a mess around my cat's litter box. Will eventually buy another in a bigger size.
excelente compra se ajusta a lo que se describe y realmente cumple su función
Just as advertised, shipped quickly. Will buy again.
venía doblado en dos, me costó un poco quitarle esa marca pero después del rato ya se aplanó. Es de la medida perfecta para el arenero de mis gatos. Llegó rápido a Chile
Отличный коврик. Заказала под второй лоток. Первому больше года и как новый
Very nice mat. Double layer design, with opening on one side, allows easier cleaning (did not expect this.)
exatamente o que esperava, tamanho ótimo para mim
Its as big as i hoped for, seems to do a great job. A bit thick but that makes sense. I am pleased with it.
Приятно удивил, выглядят очень качественно.
Cumple su función, atrapa la arena que cae y queda retenida en el interior de los agujeros de manera que evita que se escampe por casa
Чудова річ,але його так згорнули що він вже кілька днів лежить на теплій підлозі і ніяк не розрізняється
Produkt zgodny z opisem. polecam
it can't be more perfect than this! absolutely fits perfectly into the small space! i definitely recommend this product and shop! delivery was fast!
buen producto ya es el segundo que compro
L'ho recentemente acquistato e davvero sono molto soddisfatto. L'efficacia è evidente in vari aspetti, rendendolo una scelta ideale. Appena viste, ho notato subito l'attenzione ai dettagli e la qualità costruttiva, un grande vantaggio, poiché consentono di utilizzarle in molteplici occasioni. La qualità dei materiali è un altro punto di forza. Nonostante il prezzo accessibile, la sensazione al tatto è quella di un articolo ben realizzato e molto versatile in termini di utilizzo. Inoltre, il rapporto qualità-prezzo è davvero notevole. Acquistare questo prodotto davvero è sempre un'ottima scelta per chi cerca un prodotto e un qualcosa di affidabile a prezzi contenuti. Questo prodotto, in particolare, rappresenta un investimento valido. La qualità audio e il comfort giustificano pienamente il prezzo. Spesso sono disponibili sconti e promozioni, il che rende ulteriormente vantaggioso l'acquisto. L'esperienza di acquisto è stata complessivamente molto positiva quindi lo consiglio vivamente.
es la segunda que compro, es muy práctica, para ponerla debajo del arenero y no esté el piso lleno de arena
Very good mat, Holds a lot of litter before needing to be cleaned. More litter on the mat, less of the floor
Vendedor enviou rápido e chegou rápido aqui no RJ. Produto parece de qualidade e o tamanho vai servir bem na área onde fica o banheiro dos gatos. Vamos ver se vai funcionar.
Chegou mais cedo e as medias e o que descrevem. Da mt jeito recomendo
tal cual la foto y medidas Perfecto 💯 es ideal para recoger la arena y no se desparrame por todos sitios por donde pasa michi
Alles ok
excelente! cumple su función y la arena no queda repartida por la habitación. entrega rápida.
Buena calidad de producto, incluso si quisieras podrías cortarla en dos trozos y no se desearía
Bom produto. Prático. Fácil de lavar, eficiente aparentemente de boa qualidade, veremos se é durável