SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
El tercero que compró. Y como siempre muy bueno precio y función
Bardzo dobry sterownik do sterowania belką led w akwarium. W akwarium mam wschody i zachody słońca. Najważniejsze, że zapamiętuje ustawienia po zaniku prądu.
Der LED Smart Controller funktioniert zuverlässig, einfache Einrichtung und stabile Verbindung. Preis-Leistung ist sehr gut. Hab gleich nachbestellt.
sterownik super.
Parfait pour connecter des leds à Alexa
ok
ok
perfecto de momento todo bien envío rápido,es como se describe
Chegou certinho!
todo bien a falta de probar
Sprzedawca godny zaufania. Bardzo szybka wysyłka . Towar zgodny z opisem. Polecam tego sprzedawcę !!!
Works fine in my fish tank. it took 5 min to set up 2 LEDs including sunsets and sunrise simulation.
Tutto perfetto. Ne ho comprate parecchie.
ok
Jdjdjdjdjdjjdkdjdjdjkdkdkdkdkdkeke Jdjdjdjdjdjjdkdjdjdjkdkdkdkdkdkeke Jdjdjdjdjdjjdkdjdjdjkdkdkdkdkdkeke
Polecam wszystko zgodne z opisem sprzedajacego. Szybka dostawa, dobrze zapakowany i zabezpieczony.
ok
Totalmente satisfecho con el producto, cumple con sus funciones y fácil de instalar. Recomiendo totalmente
Funktioniert super.
perfecto
entrega muy rapida, vienen todos muy bien empaquetados con sus fundas de plastico
Works great. Simple, small led controller for good price. I use more of these for led strips indoor and outdoor too for few years and it is perfect. Notice: Be aware of short, I replaced old one because remote stops working after output circuit shortened by mistake (there is zero resistor inside probably working as fuse, but it is more easy to buy new unit than replace the resistor with new one by soldering).
funciona muy bien y es muy fácil de instalar, llego muy rapido
Fantastisch 😍 an und aus machen ohne aufstehen top funktioniert sehr gut
Works great, dimming with 2k pwm.