SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect !!! Solid bag!
安いので不安の中で購入しました。購入から発送までとても早く海外から届いたとは、思えないほど早かったです。商品を確認すると想像通りの商品で、正直言ってビックリしました。持ち手の部分の仕立てもきちんとされており、生地もしっかりしていました。旅行好きの友達にも勧めました
holaa quede muy satisfecha,lo estrene en estas vacaciones de semanas anta.Tiene una gran capacidad y la zona de la parte baja se aprobecha muy bien para los zapatos y arriba la ropa.Practico para llevar unos cinco días y muy ligero lo recomiendo este bolso de viaje
生地がしっかりしていて、色もかわいいです。大容量でポケットもたくさんついていて旅行が楽しみです。
Très bon sac de voyage qui vous permet d'emporter pas mal de choses dans un sac. Je recommande.
Bolso de buena calidad y gran capacidad.
Great little light weight bag perfect size for a carry on bag. The shoe compartment is a great addition
superrrr
very nice, looks as in pictures
maravilhosa muito boa
a really nice quality bag. generous in size and quilted beautifully. I would recommend this bag. unfortunately it took way too long to get here but the seller was really kind when I texted my worries. it could be that I live in Perth Western Australia.
Esta muy bonita y bastante espaciosa, el único problema es que me vino descosida de la parte donde van los zapatos, pero se pudo arreglar.j
esta muy bien solo qe es un poco grande para usarlo como bolso de bebe 🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
Sono davvero molto contentaaaa sono rimasta molto molto soddisfatta moltooo carina e capiente adatta per un weekend perfetta!!!
muy rápido el envío y muy complicada con el producto, agradecida
Está bien es grande y tiene bastantes bolsillos con cremallera caben muchas cosas ideal para un fin de semana o escapada express
pasuje
Es bien esapciosa y hasta sirve para artículo personal en los viajes de avión.
comme sur la photo, magnifique matière je recommande 🥰,arrivé super rapidement
Très bel article ! Je recommande !!!!! Et Livraison rapide
Todo excelente y de buen tamaño ...
me encantó! El embalaje la cuidó de maravilla, es más bella en físico que de lo que se ve en la imagen, y eso que en la imagen se ve lindisíma, es bastante amplia y grande, estoy muy contenta con mi bolso, deseo comprar más! muchas gracias por tan bello producto y por hacérmela llegar en perfecto estado 100 puntos!